What are the responsibilities and job description for the Clinical Educator position at Proactive MD?
People are a company's greatest resource, which is why caring for employees and keeping them healthy is so important. Proactive MD offers a comprehensive health management solution that extends well beyond the clinic walls. Access to on-site physicians, full direct primary care services, and excellent client support are the hallmarks of our program. By engaging a workforce and offering them a personal relationship with a primary care physician, we can deliver measurably better outcomes, making people happier, healthier, and more productive while significantly lowering overall medical costs for employers. We put employees' health first because amazing care yields amazing results. We are the next generation of workplace health centers.
JOB SUMMARY
The Clinical Educator will work closely with the Population Health team, Clinical Operations, Occupational Health, Patient Experience, and Medical Affairs to support and train team members. Clinical Educators are adult training experts who will train to all the programs and products under the Operations umbrella. Some areas include Athena, PMD Business Model, Service Recovery, Population Health, Clinical processes and workflows, Resources, and PMD Roles and Responsibilities.This team member will be dynamic and cross functional to be able to train in several different areas and be a trusted resource for all team members in the health center. The Clinical Educator is an ambassador of the Patient Promise and demonstrates our Promise Pillars to all Patients, Clients and Team Members. The Clinical Educator will also serve as the onsite support for implementations and a resource for staffing health centers as scheduling allows.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Effective communicator
- Understand adult learning styles, stages of change, and motivational interviewing
- Engaging teacher who is able to assess learning styles and meet the needs of the trainee
- Awareness of PMD resources and proper communication and application strategies
- Ability to create internal relationships by being seen as a compassionate, problem solver
- Understanding of HIPAA
- Expert in Athena and other clinical support systems
- Patient health counseling and instruction, including meeting with families and caregivers.
- Ensures regulatory compliance with OSHA, CLIA, and HIPAA guidelines.
- Understand each value lane and how their work supports the Patient experience
- Understand organizational performance metrics and educate team members on the role they play in organizational success
- Expert in organizational support systems (i.e. Proactive IQ, Hint, etc)
- Works independently, cross-functionally, and cross departmentally matrixed environment
REQUIRED KNOWLEDGE & SKILLS
Required:- RN with a current and compact nursing license
- 1 year of clinical nursing experience preferred
- Must be knowledgeable of nursing and medical practices and procedures, as well as state, federal requirements
- Must be able to interpret and translate the programs, goals, objectives, policies, and procedures of Proactive MD
- Attention to detail and problem-solving skills.
- Independent and motivated, with the wisdom to seek help where needed
- Excellent written and verbal communication skills.
- Demonstrated ability to function and communicate within the highest levels of an organization.
- Ability to work closely and team effectively and tactfully within internal and external customers, working in a matrix framework.
- Solution-oriented, not purely task focused.
TRAVEL
Frequent domestic travel will be required and may be a combination of overnight and non-overnight as needs arise. Should be expected up to 60% of the position’s overall responsibilities.
Proactive MD is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity and/or expression, sexual orientation, ethnicity, national origin, age, disability, genetics, marital status, amnesty status, or veteran status applicable to state and federal laws.CSPD Educator
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