What are the responsibilities and job description for the Application Administrator position at Procom?
Job Summary:
Application Administrators are responsible for administering application software, processes and underlying infrastructure to support key Business Applications.
Duties/Responsibilities
- Administers, supports, and maintains systems and applications; plans, schedules and implements systems and application upgrades and patches; and monitors performance.
- Provides technical support to application users; responds to user requests; analyzes user requirements; resolves system and application issues.
- Documents and reviews business processes, system dependencies, electronic content, and automated workflows within the organization.
- Defines and builds electronic workflows to support business processes, creating templates and documents for standardized, secure, and consistent processing.
- Provides training, mentoring, and documentation supporting applications including electronic content, finance, HR, workflow, and records management.
- Oversees the methods used to ingest, index, and verify electronic content and coordinates integrated and scheduled content imports within applications.
- Researches and identifies process and improvement opportunities; reviews and resolves issues with business rules.
- Leads the effort to plan, test, and implement new solutions and oversees software upgrades and system migrations.
- Coordinates activity with external vendors to resolve issues, implement functionality changes, and coordinate upgrades of components of cloud-based and on-premises applications and systems.
- Administers and builds application reporting and enables customer self-service.
- Creates and maintains system documentation.
- Works primarily self-directed based on the needs of the supported business units and priorities set by management.
- Other duties as assigned.
Bachelor’s degree and 5 years of related experience.
- Proficiency in electronic content management systems, design, support, and administration (Hyland Perceptive, Kofax, DocuSign preferred).
- Expertise administering and supporting general ledgers (Great Plains, Microsoft Dynamics GP, NetSuite preferred).
- Experience administering and supporting HRIS platforms (Paycom, ADP Workforce Now preferred).
- Knowledge of application performance management and supporting Business KPIs.
- Adept with traditional, cloud, and hybrid architectures and infrastructures; including Microsoft Server, Azure, and AWS platforms.
- Secure by design mindset.
- Familiarity with Agile, Waterfall, DevOps, CI/CD and other development methodologies.
- Ability to effectively interface with technical and nontechnical staff at all organizational levels.
- Strong customer service and problem-solving skills.
- Strong written and verbal communication skills.
- Aptitude translating the needs of the business into technical solutions.
- Outstanding attention to detail with superior time and project management skills.
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