What are the responsibilities and job description for the Call Center (Insurance) position at Proctor Loan Protector?
Role Overview:
The Loss Draft Associate monitors the repair process for losses suffered by borrowers using the loss draft module. This requires working in a call center environment. All activity pertaining to the claim must be documented in the loss draft module and in some cases the client’s servicing system as well
Responsibilities:
About us:
For more than 40 years, Proctor Loan Protector (subsidiary of Brown and Brown) has been a leading provider of lender-placed insurance and insurance tracking services to the mortgage servicing industry. Through our unmatched technology, expertise and customer service, we offer clients the ultimate defense against risk and safeguard their interests.
Our ongoing investment in technology and product improvement means we’re able to meet the unique needs of every client, regardless of the current market environment. Our team has spent over one million hours serving the mortgage industry, instilling confidence in our clients that we can get the job done.
About You:
What we Bring:
EEO Statement
Individuals seeking employment at Proctor are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
The Loss Draft Associate monitors the repair process for losses suffered by borrowers using the loss draft module. This requires working in a call center environment. All activity pertaining to the claim must be documented in the loss draft module and in some cases the client’s servicing system as well
Responsibilities:
- Accept incoming phone calls
- Make outbound phone calls to follow up on claims
- Monitor and respond to incoming emails
- Monitor and respond to incoming voicemails
- Understand and apply business rule requirements
- Understand and apply investor requirements
- Document claim activity in the loss draft module
- Order inspections for claims
- Request disbursements for ongoing claims
- High School Diploma/GED
- Computer knowledge - Proficient in Windows based environment
- Microsoft Office Skills
- Strong analytical skills
- Customer Service Skills
- Strong communication skills both written/verbal
- Strong organizational skills
- Attention to detail
- Ability to prioritize workflow and work in a fast paced environment
- Works well in a team environment
- Attendance/Quality/Production must meet or exceed PFI standards
About us:
For more than 40 years, Proctor Loan Protector (subsidiary of Brown and Brown) has been a leading provider of lender-placed insurance and insurance tracking services to the mortgage servicing industry. Through our unmatched technology, expertise and customer service, we offer clients the ultimate defense against risk and safeguard their interests.
Our ongoing investment in technology and product improvement means we’re able to meet the unique needs of every client, regardless of the current market environment. Our team has spent over one million hours serving the mortgage industry, instilling confidence in our clients that we can get the job done.
About You:
- Lead with Heart: As a representative you can’t wait to share our mission and our vision. Your intuition and EQ are fine-tuned
- Adaptable: Needs change quickly and you can roll with the changes and remain positive
- Own it Mentality: You thrive on learning opportunities and new challenges. While knowing when to ask for help, you also move quickly to get things accomplished
- Detail Oriented: Organization, task prioritization, and logistics all fall in your comfort zone
- You work efficiently and can balance multiple projects/jobs at once
What we Bring:
- Competitive Base Salary package
- New hire bonus after 90 days ($250), after six months ($500), and after full year ($500)
- Full medical, dental and vison insurance
- 401k with company match
- Discount stock options purchase program
- Generous PTO & Holiday Schedule
- Professional Development programs
- Tuition Reimbursement
- Huge Company Growth Model
EEO Statement
Individuals seeking employment at Proctor are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
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