Shop Manager

Overview

PRG is the world’s leading provider of services and solutions in entertainment and live events. Every day, we turn the creative vision of our customers into production and technical reality, deepening their connection to their audiences.   What sets us apart are our people. No other company in our industry has such a deep and diverse bench of talent, working across theatre, TV, film, music, corporate events, equipment rental and more. With over 300 patents and 130 registered trademarks, PRG is defined by innovation. And through our network of 42 offices spanning five continents, we can deliver for our customers anywhere around the globe.

Responsibilities

The Shop Manager I will facilitate the inbound and outbound processes and coordinate with other departments to ensure all orders are well-executed and delivered.

 

 

 Supervisory responsibilities

• Management and supervision of all staff assigned. 

Essential functions

• Coordinate the loading and unloading of trucks
• Manage the equipment on the floor to keep thruways accessible
• Generate preparation and maintenance reports to plan out each day’s inbound and outbound equipment
• Communicate regularly with other departments to maintain workflow
• Ensure all outbound equipment is staged and ready for shipment, on time
• Scan orders and transfers to ensure accuracy
• Coordinate with other departments regarding shortages and damaged equipment
• Keep floor and other work areas neat and organized
• Utilize and understand inventory program to facilitate pickups with dispatch
• Perform other duties as assigned by supervisor  

Other duties

• Understanding of and compliance with company policies
• Ability to work more than 8 hours in a shift and / or on weekends may be required. 

Qualifications

Knowledge, Skills, and Abilities

• Strong ability to prioritize and multi-task
• Ability to work independently with minimal supervision
• Proven history of outstanding customer service and problem-solving abilities
• Strong knowledge of audio-visual equipment, HD Camera formats, signal flow, audio, and stage lighting
• Highly detail-oriented with superior organizational skills
• Exceptional customer and communication skills and relationships; strong understanding of business goals and standards for customer service.
• Must possess excellent interpersonal, clear verbal and written communication. Fluency in English required.
• Must have demonstrated time management skills and be able to meet deadlines in a fast-paced multi-task environment with minimal supervision.
• Ability to maintain a calm demeanor in a stressful environment with ability to adapt positively to changes in the work setting with ease
• Must be able to troubleshoot and execute other job functions with high attention to detail
• Ability to learn PRG proprietary software.
• Demonstrated knowledge working in a Windows / MAC OS based environment.  
• Strong computer skills will be required for success in this position. Proficient in full Microsoft Office suite (Outlook, Excel, Word, Share Point, and a firm grasp of common computer productivity tools and equipment.
• Good knowledge of the principles and practices of workplace Safety and of modern office procedures and practices.  

Competencies

• Integrity, Reliability
• Equity & Inclusion
• Initiative, Problem Solving, Decision Making, Conflict Resolution
• Adaptability, Planning, Organization, Work Standards
• Communication Skills, Emotional Intelligence, Stress Tolerance
• Supervising Others, Leadership, Managing Team Performance
• Teamwork, Team Building,

  Physical demands

• May be required to spend long hours standing, bending, stooping, and/or walking.
• Ability to lift, push, pull, and/or carry objects up to 75 pounds consistently with heavier weight necessary at times.
• The position requires the ability to see clearly (with or without the aid of glasses or contact lenses) during responsibilities on and off a computer.
• Must be able to communicate effectively by listening and in both written and verbal forms.
• Must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold.   

Travel requirements

• Travel may occasionally be required to on-site systems and facilities
• Driver’s license preferred.

 Required education and experience 

• High school diploma or equivalent education, Bachelors preferred
• 3 years working experience in AV/ Broadcast equipment rental and/or event execution capacity 

EEO and Disclosure

 

PRG is an Equal Opportunity Employer. PRG is a drug-free work environment, pre-employment testing will be required.

This is a safety sensitive position and will require pre-employment drug screening.

 

Production Resource Group LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

 

PRG cares about the safety of our employees and applicants. PRG does not use chat rooms for job searches or communications. PRG will never request personal information via informal chat platforms or unsecure email. PRG will never ask for money or an exchange of money, banking or other personal information prior to an in-person interview. Be aware of potential scams while job seeking. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.