Inside Sales Representative

Position Summary: Provides product information, pricing and support to customers. Services, maintains and grows existing accounts and develops targeted accounts with the goal to increase sales revenue, gross profit dollars and maximize the GP% on each account and order.

Essential Duties and Responsibilities: Include the following, as well as other duties that may be assigned.

• Provides knowledge of product lines and applications to Customers
• Calculates, quotes, and negotiates price, deliveries and terms of sale
• Documents information on sales quotes for Outside Sales and Management
• Enters and Review customer orders and process paperwork for credits
• Develops a strong relationship with customers and resolve problems
• Sources materials from vendors
• Performs outgoing calls and prospect new business
• Follows up on existing quotes
• Assists in expediting customer orders and vendor purchase orders
• Communicates with outside sales, purchasing and management on new developments, sourcing, and key account information
• Attends and participates in branch sales meetings
• Provides weekly sales summary to management
• Attends manufacturers representative’s education meetings on product lines and applications
• Presents annual sales budget predictions

Minimum Qualifications: To perform the job successfully, the individual must have the following minimum qualifications:

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office Suite (Word, Outlook, Excel)
• Proficiency in standard office and database programs/equipment
• Knowledge of CRM software

Education and Experience: (Required and preferred educational and experiential qualifications)

• Bachelor’s Degree from an accredited university preferred
• High School Diploma or equivalent
• 1-3 years’ experience in a sales role

Competencies: To perform the job successfully, the individual should demonstrate the following competencies (behaviors and qualities that enable one do something successfully and efficiently).

Problem Solving: Work alongside staff to resolve issues with product and customer service. Revise plans or techniques as necessary to achieve optimum results. Partner with other department managers to resolve issues.

Critical Thinking: Analytically and logically evaluating information, propositions, and claims. Detects flaws, inconsistencies, and seeks the root-causes of problems.

Teamwork: Collaborating with others to achieve shared goals. Understands one’s role on the team, helps team members in need or asks for assistance when needed.

Interpersonal Skills: Enthusiastic, naturally social and persuasive. Establishes rapport and maintains mutually productive relationships. Resilient and persistent. Must be able to work and collaborate with colleagues, be “hands-on” and be able to handle multiple tasks in a multi corporation environment.

Communication Skills: Engaging in effective communication verbally and in writing. Presents information clearly and in an organized manner. Adjusts vocabulary and formality according to audience and purpose.

Mathematical Reasoning: Performing computations and solving mathematical problems. The ability to choose the right mathematical methods or formulas to solve a problem.

Attention to Detail: Focusing on the details of work content, work processes, and final work products and selects critical details to focus on.

Adaptability: Responding positively to change and modifying behavior as the situation requires. Adjusts quickly to changes, versatile in shifting roles, welcomes new or unfamiliar situations.

Ethics: Keeps commitments; works with integrity. Presents company image and professionalism at all times.

Self-Management: Shows personal organization, self-discipline, and dependability.

Safety and Security: Observes safety and security procedures; reports potentially unsafe conditions. Knows and adheres to all safety practices of the trade and workplace.

Mechanical Knowledge: Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Essential Job Functions: To perform this job successfully, the individual must be able to perform each essential duty and responsibility listed above satisfactorily. The qualifications listed above are representative of the knowledge, skill, and/or ability required for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions below.

Reasoning Ability: Ability to apply reasonable understanding to carry out detailed instructions and solve problems involving different variables.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to type, use telephonic devices and view data on computer screens. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift/and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is frequently exposed to office equipment. The noise level in the work environment is usually moderate.