Customer Service Representative

We are seeking a Customer Services Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

The ideal candidate MUST be able to work up to 1 nights/week (1pm – 9pm), and up to 1 Saturdays/month (9am-5pm)

EXCELLENT opportunity offering bonus incentives!

NO DEGREE NEEDED - Just experience.

Responsibilities:

• ​​​​​Answering phone calls and resolving consumer complaints and inquiries, in a professional manner;
• Handling customer inquiries within established policies, procedures, company standards, and workflows;
• Answering product and service questions, and suggesting information about other products and services by using training materials and other tools;
• Resolving product or service issues, by determining the cause of the problem, and explaining the best solution in solving the problem;
• Maintain a high knowledge of products, policies, procedures, and maintaining a practice of thorough documentation and proofreading;
• Perform order processing within the Navision system by opening customer accounts and by fulfilling refund and replacement requests, and handling return authorizations;
• Maintaining accurate customer records by updating account information;
• Handling other duties, as assigned by the department manager

Requirements:

• Exceptional phone etiquette
• Strong attention to detail, and strong organizational skills
• Ability to research technical parts in service manuals, and think quickly to ensure expedient responses to consumers on the phone
• Some College preferred, or equivalent business experience
• Excellent communication skills)

Join our team as a Customer Service Representative and be part of a dynamic environment where your dedication to customer satisfaction will be valued and rewarded.

Job Types: Full-time, Temporary

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Experience:

• Call center: 2 years (Required)

Work Location: In person