Senior Program Manager

Summary:

As a Sr. Program Manager, you will be shepherding the delivery of a large-scale cross-functional global strategic program from initiation to execution and ongoing adaptation. In this role you will lead the development of a program to build a more agile Marketing technology ecosystem & operating model, which is a core strategy for our long-term Marketing & Loyalty department vision. You will be key in delivering new, groundbreaking digital innovations, capabilities and strategies within the organization and ensuring scoping, resourcing, execution and adoption is aligned and prioritized as appropriate.

This Program will be imperative to the evolution & efficiency of our organization and highly complex in nature as it bridges multiple teams and departments. Projects will range from more technical to strategic & operational and span several functions/disciplines (e.g., marketing, loyalty program, technology, customer experience, and commercial services). You will also be responsible for helping develop and refine tools, templates, change management and standard methodologies to continuously improve our program management capabilities. In this position, you will need to excel at building relationships quickly in a dynamic organization, actively engaging with team members at all levels of the organization (up to and including SVPs) and maintaining flexibility to change direction when needed. This role will work in close partnership with Marketing & Loyalty Strategy, MarTech, Performance & Operations.

Responsibilities:

• Build detailed multi-function and multi-phase program plans incorporating contingency planning and project risk analysis.
• Act as a high-level, coordinating manager to ensure business owners and decision makers have appropriate information, decisions are made in the necessary timeframes, and project ownership is assigned to and prioritized by appropriate partner teams.
• Advise and guide business owners and stakeholders on managing key project achievements including defining functional specifications, establishing timelines and success criteria, leading participation in partner meetings, helping senior leadership understand and evaluate trade-offs, and ensuring appropriate information flow across teams and functions.
• Identify strategic gaps and evaluate opportunities for new initiatives and tools to support efforts across the organization.
• Ensure streamlined, constructive communications about all assigned projects to all partners.
• Participate in selection and negotiating contractor, vendor, and partnership relationships with legal and procurement teams to ensure the success of key projects.
• Support the design and development of change management, operating models, and process solutions to ensure appropriate implementation of strategic projects.
• Act as an effective steward of project budgets.
• Lead cross-functional teams through the execution of assigned projects and effectively lead projects across geographic lines.

Qualifications:

• Education: BA/BS Bachelor's Degree
• Seven (7) years of experience in consulting or program management and delivering cross-functional projects
• Dedicated self-starter with working knowledge across Marketing functions
• Ability to move and positively influence a group toward a common direction and vision
• Proven experience leading complex initiatives including program management and business consulting skills
• Ability to think conceptually, overlay appropriate decision structures and models on strategic questions, and work independently
• Excellent interpersonal skills, including ability to identify message points for presentations and to enthusiastically identify appropriate opportunities to share those messages with all constituent groups
• Skillful ability to guide teams through high-level stakeholder communications & updates
• Ability to facilitate working sessions with key partners and synthesize data with opportunities to identify strategic and tactical solutions
• Thrive in a dynamic, matrixed environment
• Outstanding attention to detail
• Dedication and integrity
• Experience working with Marketing Teams
• A track record for driving execution and delivering results in diverse organizational environments
• Experience working with MarTech teams
• PMP certification
• Experience working across regions: Americas, EMEA and APAC
• Professional experience capturing and writing business requirements, test plans and communication artifacts
• Experience building plans that are demonstrable in understanding critical path and task dependencies
• Travel up to 10% of the time