Universal Banker

The Universal Banker assists customers with banking transactions, new accounts, account maintenance and accurately keeps records of cash and negotiable instruments involved in banking transactions. The Universal Banker meets the needs of customers by providing quality service.

Essential Duties & Responsibilities

• Meets and greets customers upon entry of the branch facility to prescribed/established standards.
• Efficiently processes customer transaction requests.
• Opens new deposit accounts.
• Processes account maintenance requests.
• Possesses excellent knowledge about bank products and services.
• Cross-sells bank products and services and/or makes referrals to other bank departments as opportunities arise.
• Balances cash till daily according to established procedure and meets goals for outages/ transactions based on balancing guidelines.
• Adheres to federal regulations and reporting procedures (including but not limited to Reg.CC, Reg E, Truth in Savings, and BSA reporting guideline as they apply to retail banking functions.)
• Maintains confidentiality of customer information and keeps cash and computer access secure.
• Follows all bank policies and procedures. Ensures workstation is clean, neat and properly stocked.
• Assists Store Manager in developing new business opportunities through telephone and in-person sales calls.
• Attends training classes and seminars as requested to build peer relationships, enhance skills, establish a professional network, and promote Progressive Bank.
• Performs other tasks as requested by the supervisor as they relate to the branch function.

Other duties:

Please note this job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies

• Customer /Client focus.
• Decision Making.
• Technical Capacity
• Stress Management/Composure.
• Communication Proficiency
• Thoroughness

SUPERVISION RECEIVED: Works under supervision of the branch Service Center Manager

Required Education and Experience

• Bachelor’s degree or an associate degree and minimum of 2 years work experience in retail banking
• Previous cashing handling and customer service

Knowledge, Skills and Abilities:

• Prioritize and make on-the spot decisions regarding customer transactions, weighing customer satisfaction issues with the banks’ exposure to loss or fraud.
• In-depth knowledge of all bank products, procedures and federal regulations relating to the teller function.
• Ability to work in a fast-paced environment to meet time sensitive deadlines without sacrificing accuracy.
• Strong interpersonal skills.
• Proficient with computer software.
• Ability to maintain composure, keeping emotions in check, controlling anger avoiding aggressive behavior, even in a very difficult situation.
• Ability to adhere to the banks’ Code of Ethics.
• Ability to work a flexible schedule on a weekly basis which includes opening and closing the branch and working on Saturday as scheduled.

Work Environment

This position operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, copiers, fax machines and Branch capture equipment. The noise level in the work environment is usually moderate.

Position Type/Expected Hours of Work

Fulltime Status - Days of work are Monday – Saturday. The position is expected to work a flexible schedule on a weekly basis which may include 7:45 a.m. to 5:00 p.m., 8:50 a.m. to 6:00 p.m. Monday – Friday and 8:50 a.m. to 1:10 p.m. on Saturday. Schedule may vary based upon the needs of the branch/department. On occasion overtime, may be needed to meet the needs of the department/branch.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Transports branch supplies, boxes of coin, money drawer weighing up to ten pounds’ daily.
• The person in this position communicates (verbally and in writing) daily with in-branch customers and verbally with customers on the telephone exchanging account information, discussing bank products and services.
• The employee must be able to remain in a stationary position 75% of the time.
• The employee needs to occasionally move about the teller work area to access machinery, supplies, etc.
• Constantly operates a computer and other office machinery such as a keyboard, calculator, computer printer.
• This position frequently reaches with hands and arms daily retrieving and sending drive-thru tubes,
• Securing supplies for the workstation, recording information on teller tickets.
• Specific vision abilities required by this job include close, distance and peripheral vision

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

AAP/EEO/M/F/Veteran/Disable

EEO POLICY STATEMENT

(Equal Employment Opportunity)

Progressive Bank is committed to a policy of equal employment opportunity. This means that employment decisions affecting applicants and employees will not be based upon an individual’s race, color, religion, gender (to include pregnancy, sexual orientation and gender identity), national origin, age, qualifying disability or any other unlawful basis. Further, retaliation is prohibited against an employee who opposes an unlawful employment practice or who participates in a proceeding to address a perceived or actual unlawful employment practice. Employees, including managers and supervisors, who engage in such unlawful discrimination, harassment or retaliation will be subject to corrective action. If you feel you have been unlawfully discriminated or retaliated against or subject to harassment, you should notify your supervisor, the Human Resources Department (318.812.5274),or any other person in management whom you are comfortable in approaching. The Bank will investigate and provide a prompt and effective remedial response, up to and including discharge from employment for violation of this policy and the applicable law.