What are the responsibilities and job description for the Call Center - Bilingual Spanish position at Progressive?
Join Forbes’ 2023 Best Employer for Diversity!
If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training.
Job opportunities:
- Bilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
- Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products
Must-have qualifications
- Two years of post-secondary education or higher
- Instead of the above, two years of relevant work experience
- Fluent in Spanish and English (verbal and written)
Training starts: April and May 2024
Schedule: Most schedules will include a weekend day and evening hours after completion of training
Work from home office requirements
- Designated workspace free from noise and other distractions
- High-speed internet at your expense unless otherwise required by law
- Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
- All Progressive hardware you receive needs to be connected to a surge protector
Compensation
- $20.25 or $21.50 per hour depending on the role you are selected for
- Gainshare bonus up to 8% - 16% (depending on position) of your eligible earnings based on company performance
- An additional 10% when you work evening or weekend hours
- Performance-based rewards
- Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer
For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/
Salary : $20 - $22
