What are the responsibilities and job description for the IT help desk position at ProIT Inc.?
Job Title:- L1 Support
Location: Milford, Ohio 45150 (within 30 miles).. one month remote and onsite.
Education
High School or Associate Degree in business administration, information systems, computing studies, IT or others
Experience
Good to have 0-4 years of experience in Pharmacy/ Healthcare Benefits administration area and Hands on computing experience is a must. familiarity with Mainframe , PL/SQL, .NET , AS400, Java / open systems-based applications preferred
Role Details
Logical approach to problems /issues resolution, gather facts, takes corrective action, escalate problems at appropriate stage, and ability to work on own initiative to follow up and resolve issues raised
Solve highly complex problems (at different levels), involving broad, in-depth product knowledge or in-depth product specialty.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups to resolve customer issues. Collaborate with Tech Leads and escalation resources, when appropriate
Document known errors and update SOPs based on continuous learning
Competencies
Excellent problem-solving skills and Analytical skills.
Expertise in Pharmacy/ Healthcare Benefits administration area and familiarity with
Hands on experience on Mainframe/ Open systems on various Business Application
Good communication skills in English (verbal and written)
Excellent customer facing skills which include.
Ability to listen & address specific problems.
Problem Solving and Analytical skills
Articulate solutions
Self-Starter. Drive for Result.
Ability to learn new concepts / systems
Job Type: Full-time
Pay: $32,550.35 - $45,711.58 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Milford, OH 45150: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 4 years (Preferred)
- troubleshoot: 4 years (Preferred)
- Ticketing: 4 years (Preferred)
Work Location: In person
Salary : $32,550 - $45,712
