Client Services Bilingual Coordinator

Organizational Purpose: At Project Angel Heart, our vision is for all Coloradans living with severe illness to have access to nutritious food that supports their health and well-being. To that end, we compassionately deliver comfort and support through high-quality nutrition services, including medically tailored meals, while also advocating for the principles of "Food is Medicine."

Position Summary: Fuel meaningful impact by guiding clients and referrers through streamlined application processes, intake procedures, and recertification for essential meal services. Coordinate communication between clients and drivers during weekly meal deliveries. Manage reporting and evaluation for the meal program, optimizing its efficacy and impact. Provide dedicated support for Spanish-speaking clients, ensuring they are matched with the services they need.

Amount of Time and Status: 40 hours per week, non-exempt, Tuesday – Saturday

Reports to: Client Services Manager

Compensation: At Project Angel Heart, we prioritize your well-being and success. As part of our team, you'll enjoy a range of benefits, including comprehensive health insurance options, long-term disability and life insurance, medical, parental, and family leave benefits, generous paid time off, wellness and meal benefits, employee assistance, and perks programs. Moreover, after just one year of service, you'll be eligible for a matching retirement fund. With a competitive starting pay of $24.00 to 25/hr., this role offers a supportive environment where you can thrive both personally and professionally.

Essential Responsibilities Include:

· Foster inclusivity and accessibility by serving as the primary contact for our Spanish-speaking clients, offering language assistance and ensuring every individual feels valued and understood.

· Maintain client data accuracy for funding reports and regulatory compliance, ensuring our operations run smoothly.

· Guide volunteers in their data entry, fostering a culture of excellence and shared commitment to our mission.

· Serve as the frontline ambassador of our organization during client intakes, adeptly navigating data entry, communication with referrers, and ongoing support for our clients.

· Step into the role of backup meal delivery driver when required, ensuring seamless distribution to our clients and upholding our commitment to timely service.

· Ensure regulatory compliance and smooth operations by tracking client documentation, resolving any compliance issues with professionalism and diplomacy.

· Help improve our services by assisting with evaluations, including distributing surveys and carefully analyzing results to drive ongoing improvements. Support our organization's financial sustainability by contributing to client data reporting for foundation grant requests, showcasing the impact of our work and securing crucial funding.

· Provide essential support as a primary contact for clients on Saturdays, demonstrating agility and problem-solving skill in addressing delivery issues and facilitating communication with internal teams.

· Approach challenges and opportunities professionally, committed to providing excellent service and making a positive impact on people's lives.

· Other duties as assigned.

Preferred and Required Qualifications:

· Fluency in Spanish required.

· Bachelor’s degree or 2 years equivalent experience in a direct human services environment required.

· Preferred personal or professional experience working with individuals living with mental illness and/or severe illness.

· Preferred experience with Microsoft Office Suite and CRM databases.

· Proficient in creating and maintaining organized information systems.

· Demonstrated ability to conceptualize multi-step processes, coordinate effectively with colleagues, and independently complete projects.

· Exceptional attention to detail and confidence in data correction.

· Strong verbal and written communication skills, with an emphasis on interpersonal communication.

· Capable of producing high-quality work and meeting deadlines while managing multiple tasks.

· Demonstrated compassionate approach to client interactions, prioritizing client-centered service and accurate relay of messages.

· Commitment to maintaining client confidentiality and working effectively with diverse populations.

· Ability to prioritize projects and client needs related to service delivery.

· Exhibits excellent discretion, judgment, and ethical decision-making regarding client needs and service provision.

· Preferred possession of a valid driver's license and access to reliable transportation.

Working Environment/Physical Activities:

Work environment is an office setting. Physical activities include sitting at a desk and working on a keyboard and computer several hours a day; conducting business over the telephone and via email; using a fax and copy machine. Additionally, there may be times when you'll need to handle agency materials weighing up to 45 pounds. Throughout your workday, clear enunciation and professional interaction with the public are key components of this role.

Application Procedure:

We warmly welcome your application to join our team at Project Angel Heart! To apply, email your resume and cover letter to jobs@projectangelheart.org, indicating your Spanish-speaking skills. At Project Angel Heart, we deeply value diversity and inclusivity, striving to cultivate a staff that reflects a wide range of backgrounds and perspectives, including race, ethnicity, sexual orientation, gender, and age, among other areas. We encourage qualified candidates who bring such diversity to apply and be part of our mission-driven community. Please note that we kindly request no phone calls. The target start date for this position is immediate.

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 3% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• No nights

Work Location: In person

Salary : $24 - $25