Support Staff

Job Description Job Title:  Support Staff Department Name   Outreach Program Name  Hub of Hope Project HOME Site  Hub of Hope Reports to (Position Title) Assistant Program Manager   Job Classification (FT, PT, on-call) Full-Time Salary Band 1  FLSA Status  (Exempt, Non-Exempt) Non-Exempt Hours Per Week 30   THE MISSION OF PROJECT HOME The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.   Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care. Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.   Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.   THE VALUES OF PROJECT HOME   The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person. We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.   We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.   We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community. We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.           Job Summary Essential Duties and Responsibilities   ·         Hub of Hope peer staff are often the first point of contact for individuals who are entering the Hub.  Peers provide information, guidance, and other support as individuals navigate the services offered. Essential Duties and Responsibilities   ·         General. Welcome guests to the Hub of Hope and direct them to services. Use personal experiences to develop meaningful relationships with participants.  Reach out to vulnerable guests who come in for hospitality services, but who are reluctant to accept additional support.  Encourage participants to become more engaged in their recovery. Collaborate with outreach workers to engage people in the Concourse and other potential Hub guests.    ·         Communication.  Maintain communication with key staff members throughout your shift, and communicate with the relief staff to ensure a seamless transition between shifts, as required.  Participate in weekly staff meetings, and case consultations, as needed.    ·         Crisis Prevention. Maintain situational awareness at all times in order to prevent and respond to incidents that may arise and promote a safe environment for all.     ·         Other Duties as Assigned.  Other duties that might be assigned include, but are not limited to—(1) answering questions from guests, regarding the Hub of Hope (or other services); (2) regulating the flow of guests in and out of the Hub; and (3) monitoring bathroom usage.    physical requirements   §  Ability to lift or move equipment or materials weighing up to 50 lbs. Ability to push or pull carts weighing up to 100 lbs.    Minimum qualifications   Experience in the social services system and homeless provider network Working knowledge of the drug and alcohol treatment system and/or the behavioral health system Good computer skills Ability to build relationships with people from diverse backgrounds Excellent listening, communication, collaboration and teamwork skills Respect for each person’s unique path to recovery Ability to deal with resistance effectively   Project HOME is an Equal Opportunity employer.   APPROVAL REQUIRED BY:  NAMES: DATES APPROVED: Director of Outreach Services Carol Thomas April 2021 Vice President of Outreach Services Candice Player April 2021 President & Executive Director and/or Associate Executive Director Mary Scullion April 2021

Salary : $16 - $0