Account Manager

Account Manager Job description

Job Summary

Project World Impact builds tools that help nonprofits raise money, get in front of a wider audience, and enhance their daily operations. We are looking for someone to help us connect with new nonprofit accounts and nurture the relationships with on-going nonprofits, in order to help them get the most out of their partnership with PWI.

Job Responsibilities and Priorities:

• Meet with nonprofits via zoom and phone on a daily basis to discuss opportunities to work with PWI

• Work with nonprofit accounts to get the most value out of their PWI partnership

• Sell nonprofits on upgrading to a paid subscription

• Help accounts stay on track with their fundraising and visibility goals

• Update Salesforce after engaging nonprofit accounts

• Become an expert with the PWI site and PWI products (products.projectworldimpact.com) in order to discuss benefits of each product

• Create walk-through videos for PWI Products via screen recording

• Update and add to PWI FAQ library

• Manage our customer service ticketing system (zendesk)

• Pitch nonprofits to upgrade their paid subscription and explain how they can benefit from our tools

• Coordinate bug fixes with our internal team

Requirements:

• Work in our St. Charles, IL office

• Extremely Hardworking

• Fully supports the PWI Values

• Organized

• Self-motivated

• Have the ability to interface with nonprofit accounts (via phone, email, zoom)

• Comfortable with inbound/outbound calls

• Comfortable with performing a sales role when required

• Comfortable with website and app technology

• Comfortable working with a CRM

• Enjoy working in a start-up environment

• Good email communication skills

More Info About Project World Impact

At Project World Impact we are committed to educating and connecting consumers who are interested in having a positive impact on the world's fundamental needs in a practical way. Our company provides a wide variety of services for organizations who desire both an affordable and creative organization to partner with on their journey to effectively communicating their mission

PWI Environment

The workplace environment at Project World Impact is unique. We are located in the west Chicagoland suburb of St. Charles, Illinois. We offer an office environment that fosters employee growth and interactions. We are a close-knit group of employees that thrives on fostering a "family" community within the workplace and with our client interactions. A good attitude and ethical nature are key factors for a PWI employee. If you enjoy a fun, fast-paced work environment and trips to Starbucks consider joining us at Project World Impact!

PWI Values

PWI’s success will be accomplished by a team with the following shared values:

• Mission-aligned

It’s not “just a job”. We believe that we will make a difference by fulfilling our mission.

• Customer-Focused

We only achieve our mission if our customers have positive experiences with PWI.

• Self-Motivated

We are passionate, self-motivated and don’t need a lot of direct management.

• Learners

We take responsibility to improve ourselves, our individual skills, our products, and our processes.

• Results-oriented

We do great quality work. We set lofty company and individual goals, measure performance, and drive improvement. We do what we say we will do to meet or exceed project expectations.

• Family Culture

We support one another, care about each other, and we treat everyone with dignity and respect. We enjoy and have fun working while we accomplish our mission together and with our customers.

• Fast and Responsive

We understand that we gain a competitive advantage when we are first-to-market and when we act with speed to accomplish our objectives.

All in a manner consistent with Christian principles.

Job Type: Full-time

Pay: $50,000.00 per year

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Saint Charles, IL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Why do you feel you would fit well working at Project World Impact? Why do you feel you would be a good candidate for this position?

Education:

• Bachelor's (Preferred)

Experience:

• Technical Customer Service: 2 years (Preferred)
• Full-time Outbound Sales: 1 year (Preferred)
• Teleconference/Zoom Conference: 1 year (Preferred)

Work Location: One location