What are the responsibilities and job description for the Help Desk Technician position at Prolific?
Come be a part of an abundant team culture on a mission to unlock opportunity and possibility for purpose-driven organizations. Prolific is the growth firm – we work alongside emerging organizations to maximize their revenue, relevancy, and impact through growth strategy, capital, and performance. Headquartered in Indianapolis, Prolific has been recognized as a Best Place to Work by the Indiana Chamber of Commerce and has been named to the Inc. 5000 for seven consecutive years.
Prolific is looking for a tech-savvy help desk technician responsible for providing technical assistance with computer systems, networking equipment, SaaS applications, and computer software. As a help desk technician, you are responsible for responding to email, chat, and phone inquiries and offering technical support to employees across the Prolific family of brands.
A successful help desk technician should be passionate about technology and well versed in both Windows and macOS environments. You should have excellent interpersonal and communication skills, and love working directly with people to solve challenging problems.
Friendly people, fun offices and incredible clients make it enjoyable to come to work at Prolific. We hope you'll consider joining our team!
Primary Responsibilities
- Respond to all inbound help desk tickets in a timely manner
- Provide excellent customer service
- Document service interactions, ticket resolution, and infrastructure design
- Configure, set up, maintain, and troubleshoot computer systems, hardware, and software
- Diagnose and repair computer issues
- Diagnose and repair SaaS account issues
- Training computer users
- Manage device inventory
- Maintain the technology in our Indianapolis, IN office (On-site)
- Maintain the technology in all our additional offices (Remote)
The responsibilities are many, various, and not limited to those listed above.
