Spa Receptionist

Spa Receptionist 2023

The Promontory Spa team is seeking a qualified and passionate Spa Receptionist to join our team. In this position you will be responsible for providing excellent and efficient guest services in opening and closing the Spa, communicating appointments with members and service providers, promoting Spa offerings, and completing Spa duties. You must have the ability to multi-task while fulfilling job duties in a timely manner. The Promontory Spa Employee provides exceptional service to our members with the highest level of professionalism. Each staff member has the opportunity to create different experiences, bringing their own passion to their workday. We encourage you to be yourself, bringing your knowledge and individualism to each opportunity in a positive teamwork environment.

Available shifts:

Sunday, Monday, Tuesday

Spa hours: 9:30am-6:30pm

Compensation:

Hourly starting at $18

Job Type:

Part-Time, Full-Time

Advantages:

• Holiday bonuses
• Referral bonuses
• Employee discount
• Employee golf privileges
• Health Benefits for Full-Time employees

Responsibilities:

• Ability to greet and welcome members with a friendly disposition
• Serve as a point person for Spa Director; fulfilling the needs of the Spa
• Navigate the schedule and confirm appointments via email and phone
• Handle payments and transactions
• Be understanding and respond to member needs in a professional and timely manner
• Assist members with retail products and menu items
• Organize and maintain Spa in a clean and tidy manner
• Submit necessary work orders
• Assist with product inventory
• Unload orders, packages, and assist in the organization of these items
• Communicate with staff members on schedule and Spa operations
• Assist in the development and organization of office operations and procedures
• Assist in training process for new hires

Essential Functions & Qualifications:

• Excellent time management skills and ability to multi-task and prioritize
• Customer oriented and able to communicate effectively with members, co-workers, and management
• Knowledge of office administrator responsibilities, systems and procedures
• Be present, supporting the needs of the spa during the scheduled shifts
• Ability to work long shifts, weekends and holidays
• Punctual and reliable
• Attention to detail and problem-solving
• Excellent written and verbal communication
• Team player with co-workers and in helping with spa duties
• Must be willing to attend mandatory trainings and help with special events
• Maintain a positive attitude and contribute to a quality work environment
• Ability to maintain grace under pressure
• A creative mind with an ability to suggest improvements
• Consistent attention to detail in delivering The Promontory experience

Educational Requirements and Certifications: High School diploma or general education degree (GED) is preferred; must be able to pass a pre-employment background check.

Previous Experience Required: Two (2) years related experience in a high-profile customer service position; must have excellent customer service and communication skills; basic computer skills and competency in the following, Microsoft Office including Word, Excel, and Outlook.

Physical Requirements: Requires extensive use of hands, physical dexterity, and small object manipulation; must be able to stand and sit for long periods of time; must be able to work with arms at shoulder level for extended periods of time; must be willing to work various hours, nights, holidays and weekends when needed.

Promontory offers competitive wages and benefits including, but not limited to, medical, dental, vision, disability, life insurances, paid time off (PTO), holiday pay, golf on two award winning courses and yearly bonuses.

Must be authorized to work in the United States without sponsorship.

Promontory Club is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.