Confirmation Support (Hybrid)

Description

PromptCare is a leading provider of home respiratory and infusion services, serving pediatric and adult patients in 30 states from 36 locations throughout the United States. Our Hi-Tech, Hi-Touch care offerings deliver superior patient care and outcomes making PromptCare a preferred partner for hospitals, physicians, and payors. PromptCare currently services 6,400 respiratory patients, 2,500 infusion patients, and 4,400 enteral nutrition patients.  We estimate that we are the largest provider of ventilation care to pediatric patients in the U.S. Our mission is to be the preferred choice for superior management of complex cases, providing unsurpassed clinical expertise, reliable service, and boundless compassion in transitioning patients to the home setting and reuniting them with their loved ones. Our Differentiation consists of an unrivaled team of respiratory therapists, nurses, dietitians, pharmacists, and other care professionals who provide highly sought-after expertise, advice, and patient care. We are the “go-to” provider in our markets among leading pediatric hospitals and care facilities to handle the most acute patient situations. PromptCare has an expansive payer network participation, supported by a robust billing & collections operation.

PromptCare is looking for a Confirmation Support team member to join our team in King of Prussia, PA. This is a full-time position, Hybrid schedule, 40 hours per week, Mon-Fri 8:30am-5:00pm. 

The confirmation department performs the auditing function on the orders created by the Customer Service Representatives. It is the Confirming Supports’ responsibility to assure that all the orders are confirmed “cleanly” into the software system, so that all claims will then generate a bill and can be submitted for payment in a timely fashion. The CS will also be responsible for confirming all non-billable supply orders and confirming equipment exchanges in our software system. 

Requirements

• High school diploma or equivalent is required
• One to two years of experience with Brightree & Medforce preferred
• Medical terminology, procedure code, and diagnosis code knowledge preferred
• Must have solid working knowledge of general office procedures and good PC skills

Job Responsibilities included but not limited to:

• Working out of multiple websites to process the non-billable sales orders
• Record and document all errors noted, as well as communicating with the multiple branches to fix any issues
• Completing equipment exchanges in a timely matter, communicating with the multiple branches to correct any issues
• Advise Confirmation Supervisor of any errors in a timely fashion
• Keep all patient, employee, and financial information confidential, in accordance with company procedure and HIPAA regulations
• Perform other duties as assigned by your Supervisor

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to walk; use hands to finger, handle or feel; and reach with hands and arms. Requires the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies of 20 pounds or more.

Benefits & Perks

• Competitive Salary
• Medical, Dental, Vision Package 
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Referral bonuses & Discount Ticket Program 
• Employee Recognition Program

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination based on race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.