Hospitality Manager

The Hospitality Manager will handle a wide range of administrative and guest support related tasks and will be expected to provide proactive team leadership and support. This person must be well organized, flexible and enjoy the challenges of supporting the hospitality experience at a five-star level.

This person must possess the ability to interact with colleagues (at all levels) in a highly customer centric environment, sometimes under pressure, always remaining flexible, proactive, resourceful and efficient, while maintaining a high level of professionalism. This position requires strong written and verbal communication skills, strong decision-making ability and exceptional attention to detail.

General Responsibilities:

• To ensure the prompt and efficient service of all short term rental listings on all platforms to the required standards.
• To ensure that the staff are always professionally dressed, that they offer professional and courteous service to their customers.

• To circulate throughout all areas maintaining a high profile with customers and staff.

• To be fully aware of trends in the industry and make suggestions for improvement of the operation.
• To carry out regular on-the-job training to agreed standards.

Directly Supervises:

• Front Office
• Housekeeping
• Field maintenance

External Relationships:

Has regular contact with the company’s prospective clients, guests, vendors and consultants. Maintains appropriate relationships with these and other constituencies in order to enhance the image of the Company and the attainment of its objectives.

Qualifications:

Experience in the hospitality industry is necessary and experience in short term vacation rental is preferred.

• Must have 2 years of hospitality operations experience
• Front office management experience
• Previous management of housekeeping
• Must be willing to work after hours
• Skill in organizing resources and establishing priorities.

• Ability to effectively and efficiently handle multiple, simultaneous tasks and projects
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Knowledge of office management principles and procedures.

• Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse operation.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse challenges, collect accurate information and resolve concerns.
• Ability to move throughout all departmental areas and essential job functions.

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Experience:

• Property management: 1 year (Preferred)
• Hospitality management: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location