What are the responsibilities and job description for the Desktop Support Technician position at ProSearch?
The Desktop Support Specialist role is the first level of a three-level career path. This is a technical position, accountable for technical aspects of end-user installation and support of Client Systems (personal computer technology, associated peripherals, printers, scanners, signature pads, card readers, etc.).
The role of the Desktop Support Specialist includes day-to-day break/fix and coordination of end-user computing, including prioritization, dispatch, and service recovery of technical problem calls, work orders, and Move/Add/Change requests. The Desktop Support Specialist role is responsible for ensuring a high degree of customer satisfaction, by positively interacting directly with the customer to ensure a high degree of customer satisfaction. This work is performed with a high degree of independence. It requires a high level of customer contact and interaction with other team members within Information Services.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Good knowledge of desktop and business/technical support systems
- Good interpersonal skills in order to work with both technical and nontechnical personnel at various levels in the organization
- Valid driver's license with acceptable MVR
Job Types: Full-time, Contract
Pay: $18.00 - $22.00 per hour
Schedule:
- Monday to Friday
Application Question(s):
- Do you have a reliable vehicle for traveling to client sites?
- Our client requires all employees to be vaccinated against COVID-19. Have you received a COVID-19 vaccination?
Experience:
- Windows: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: On the road
Salary : $18 - $22
