General Manager

Be a part of the Prosegur team!

At Prosegur we make our world safer by taking care of people and businesses while remaining at the forefront of innovation.

We are a talented team who works tirelessly to provide the best security services and protect what our clients value most.

We are passionate about the work we do and the people we employ.

Each day we are motivated by three key drivers that shape how we achieve our goals:

• We a care about each other
• We think positively
• We are unstoppable

This means we offer competitive wages, excellent benefits, and great opportunities for career advancement. Come join our team -we work hard, we have fun, and we win!

We are hiring an energetic, dynamic, and dedicated General Manager, to help us drive our business to the next level. This person will report daily to our Detroit MI branch office and partner closely with our Human Resource Business Partner.

Summary of Duties:

The General Manager will partner with executives and human resources, proactively communicating and ensuring compliance of all reporting and operation requirements. The General Manager will facilitate and manage the local branch and key operational procedures assigned to the business needs. The General Manager shall also utilize tools provided by corporate HR and executives such as statement of work, recruiting plan and smart sheets, driving effective technical solutions.

Essential Functions:

• Responsible for security operations and customer contract services for the Guarding division
• Maintain performance and operate within fiscal parameters; strong P&L management is a must
• Ensure and maintain sound audit procedures complying with governmental regulations
• Recruit and interview new employees to meet the needs of our guarding clients.
• Execute operations and training while maintaining sound discipline of corporate procedures
• Regularly meet with customers to ensure mutual goals and objectives are met
• Develop client relations and secure new business opportunities
• Establish the scheduling requirements for employees/agents under their supervision. Makes assignments to assure that positions are covered and that the Client is being services in accordance with their needs. Responsible for placing staff due to call offs and time off requested.
• Train staff, disciplines, evaluates, and documents employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and makes a corrective action plan to assist employee in altering their behavior. Commends employees for outstanding achievement.
• Prepare reports, investigates, response to questions and provides documentation.
• Follow all safety rules. Observes and reports any unsafe or hazardous conditions immediately to proper authority.
• May be requested to perform other duties as assigned based on Account Manager’s needs or client activity.

Qualifications

• Strong ability to multi-task and prioritize urgent staffing needs
• Proven experience in establishing strong relationships with community-based methods
• Strong networking and relationship building experience
• Excellent written and verbal communication skills
• Self-starter, with the ability to thrive in a fast-paced environment
• Demonstrated proficiency with programs like Microsoft Office, Scheduling system (Winteam) and ATS (OCR) systems
• Ability to work independently and with a team

Other Duties and Responsibilities:

• Use proper body mechanics while performing duties.
• Remain alert and aware of the startup timeline.
• Demonstrate ability to think clearly during crisis or high-stress periods.
• Possess empathetic abilities in dealing with employees and their questions.
• Demonstrate ability to work with others and interact appropriately.
• Maintain communication with other managers. Relays information regarding startup or situations that may affect operations

Additional Duties:

• Work with leadership to adapt and apply Prosegur initiatives and programs in a manner that supports local business needs
• Communicate and demonstrate support for Prosegur decisions even if not consistent with own point of view
• Partner with Corporate HR teams on special projects and assignments

Required Skills/Abilities:

• Positive, solution focused attitude
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality
• Thorough knowledge of employment-related laws and regulations
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.

Education and Experience:

• Bachelor’s degree is preferred but not required
• At least 3 to 5 years of experience managing security or related industry operations

Travel Requirements:

• Travel up to 25%, may include overnight trips

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Detroit, MI: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)
• Security Management: 3 years (Required)

Work Location: One location