Service Desk Technician

Protos IT
Remote, Other
POSTED ON 2/20/2023 CLOSED ON 5/28/2023

What are the responsibilities and job description for the Service Desk Technician position at Protos IT?

Job Description

Title : Service Desk Technician
location: Telework/Remote
security clerance; Public Trust
duration: 6 months

Our Help Desk operation is staffed 24x7x365 and most staff will work on staggered shifts during that timeframe, but must be willing to work any shift as business needs change.

Hiring a Service Desk Technician. The successful candidate will be responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. Support provided is governed by Service Level Agreements in place with the customer and include number of call responses, length of calls, etc. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills.

Primary Responsibilities Include:
• Handle Tier 1 help desk escalations through tickets, chat or phone
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Support mobility devices
• Provides a single, identified point of contact for all Help Desk and change request services

Required Qualifications:
• High School Diploma or equivalent with 3 years of applicable work experience
• Must have current Public Trust security clearance or the ability to obtain it. 
• Previous Service Desk Experience
• Ability to run reports
• Experience supporting Windows 10 and MS Office 365
• Experience with Microsoft Active Directory password resets, account unlocks, account creations, and troubleshooting
• Experience using ServiceNow or a similar ticketing system
• Strong analytical and follow through skills
• Strong verbal and written communications skills
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
• Ability to work well independently on defined tasks
• Ability to work well as part of a team
• Verified quiet home office space with the ability to work from home
• Verified high-speed internet with proof of a minimum 50 MB/s speed test
• Ability to use personal cell phone to take inbound work calls.

Salary : $15 - $16

Field Service Technician
Field Service Technician -
Naples, FL
Field service technician
Field Service Technician -
Golden, CO
Field service technician
Field Service-Controls Technician -
Riverside, MO

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Service Desk Technician.

Click the checkbox next to the jobs that you are interested in.

  • Assembly Skill

    • Income Estimation: $46,639 - $62,249
    • Income Estimation: $44,861 - $57,253
  • Computer Troubleshooting Skill

    • Income Estimation: $54,119 - $67,432
    • Income Estimation: $62,828 - $78,028
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Service Desk Technician jobs in the Remote, area that may be a better fit.

Optometric Technician

HEALTH CARE / FRONT DESK / MEDICAL TECHNICIAN, San Jose, CA

Director, Client Service - Advertiser

The Trade Desk, Los Angeles, CA