Hardware Engineer

DEPARTMENT: Operations

REPORTS TO: Operations Manager

STATUS: Nonexempt (full-time)

The Hardware Engineer is responsible for providing technical support to prototype:IT employees and customers by assisting with shipping, receiving, documenting, and imaging of hardware.  

This includes installing, configuring, diagnosing, repairing and troubleshooting hardware and software equipment.

Physical Requirements:

• Moderate lifting or exerting force of up to 25 pounds occasionally.

Education & Experience:

• Minimum one (1) year customer service experience
• Relevant IT work or extra-curricular IT experience
• Experience with Windows 10/11, MacOS, and PC hardware components
• Commitment to ongoing learning and professional development

Knowledge, Skills, & Abilities:

• Collaborative mindset with the ability to work effectively within a team
• Hands on hardware troubleshooting experience
• Proficiency with Windows and MacOS operating systems
• Familiarity with hardware imaging tools and software
• Strong knowledge of computer hardware components and peripherals
• Ability to operate tools, components and peripheral accessories
• Effective interpersonal skills and relationship-building skills
• Provides superior customer service practices
• Strong problem-solving skills for diagnosing hardware and software issues

• Excellent communication skills, both written and verbal

• Shows initiative to improve current processes and suggest new ways of accomplishing tasks
• Work independently and seek assistance as needed
• Meticulous attention to detail when performing hardware imaging and documentation
• Understanding of networking and server hardware is a plus

Essential:

• Perform shipping and receiving functions for hardware, software, and other office items
• Process incoming hardware and software by applying asset tags and updating records accordingly
• Apply images, and install and configure applications to prepare computers for client use
• Diagnose hardware and software issues, and work with vendors to replace or repair hardware as needed
• Log and track work performed in ticket management system
• Organize, track, and manage hardware and software inventory
• Perform various office and administrative tasks as needed
• Approach all encounters with customers and fellow employees in a friendly, service-oriented manner
• Maintain compliance with prototype:IT’s standards including regular attendance, grooming, and security guidelines

Marginal:

•    Perform other duties as requested by management.

•    Attend meetings/training as required by management and participate n continuing education.

Salary : $45,000 - $50,000