What are the responsibilities and job description for the Program Manager position at Providencia?
TITLE: Program Manager – Migrant Processing Day Center
LOCATION: San Diego, CA
About Us
The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.
About The Team
We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.
What you’ll be part of – TPG Culture
At TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results. We reach across disciplines and borders to serve our global organization. We provide a roadmap for focusing on people, our work, and continuous improvement. We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth. We are the backbone of TPG.
About the Role:
The Program Manager provides overall oversight of daily operations to guests within a processing facility, serves as the primary liaison for the client and the primary POC with corporate and other stakeholders. Must have expertise in operations leadership, great communication skills and be fully bilingual in English/Spanish. Must be able to work in a high-speed and diverse environment, comfortable dealing with ambiguity and must maintain a respectful relationship with the guests and provide a high level of responsiveness and social awareness. This position reports directly to the TPG Health & Response Service Division Director of Operations.
Responsibilities include, but are not limited to:
Oversee and responsible for all operations to include routine communications with stakeholders and invested third parties, site leadership and corporate personnel.
Responsible for the execution of all operations, contract deliverables, performance measures and required metrics associated with the contract.
Manage the daily operation of the facility and all related activities such as movement within the facility and daily volume of visitors
Responsible for the oversight of various departments such as Intake, Community Resource Coordination, Travel and ticketing and volunteers
Responsible for the daily completion of the facility ICS 209 report
Ensure a safe and secure environment
Plan and provide training and supervision of staff through meetings and individual sessions, or as needed based on performance
Responsible for ensuring contract performance metrics are captured and conduct periodic audits
Monitor and maintain high standards of safety in the facility evidenced by incident reports, investigation reports, and compliance with all safety protocols
Ensure completion/submission of all required reports as scheduled
Identify systems and operational challenges and make recommendations for improved process flows
Routinely check in with staff in all functional areas to ensure they have the tools and resources needed to successfully do their job
Ensure staff levels are in line with contract requirements and track weekly labor hours
Perform other duties as requested
Minimum Requirements:
High School Diploma
2 years of experience maneging personnel
2 years of experience working with migrant populations within emergency response/humanitarian environments
Bilingual in Spanish & English
Work Environment
This role is onsite in the San Diego area at a Migrant Processing Day Center. Tasks/assignments are dynamic and will change based on needs and resource availability, meaning this role is expected to provide additional administrative support, including the completion of data entry and other duties, as needed.
Work Schedule
This is a full-time position that typically requires shifts during operating hours. Shifts are dependent on the position and needs of the operation. Personnel supporting this operation will be provided with a set schedule. Hours may vary depending on needs and may at times include travel, evenings, or weekends to meet specific project requirements.
Condition of employment:
Complete a rigorous culture and competency testing process
Complete a Drug Test
Must be at least 21 years of age
A valid US Driver’s license
Ability to obtain a Public Trust Clearance Tier 2
Security Clearance Requirements:
Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
Must be a U.S Citizen or Permanent Resident
Residency requirement - 3 consecutive years in the last 5 years.
Physical Demands
To perform the essential functions of the job, qualified candidates must be able to perform the following: reaching, grasping, hearing/listening, seeing/observing, mobility to sit for extended periods of time, carry, load and unload luggage up to 50lbs. Ability to stand and walk for extended periods. Required to push/pull objects occasionally/frequently. May be required to work in various environmental conditions, including exposure to heat/cold/noise. Position does require the ability to read written documentation from a computer screen throughout the workday.
Pay: $114,400 per year
For more information about the company please visit our website at https://www.theprovidenciagroup.com
Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
If you require accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to HRsupport@theprovidenciagroup.com
Salary : $114,400