Associate Manager, Client Transition (Virtual)

Job Classification:

Operations - Insurance Operations

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

For over 100 years, Prudential’s diverse and talented employees have been committed to helping customers and their families grow and protect their wealth through a variety of products and services. We are known for delivering on our promises and are recognized as a trusted brand and one of the world’s most admired companies.

Prudential's Group Insurance Onboarding Team is seeking an Associate Manager, Client Transition who will be the project lead responsible for transitioning a customer to the Prudential platform for all Group Insurance products. The candidate will be responsible to primarily support the Premier segment. This position is highly visible in the organization and the successful candidate is direct customer facing.

The current EWA for this position is Fully Virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.

What you can expect:

• Confirming with the sales representative and the customer the details of the sale and providing such information to the affected areas within Group Insurance to ensure the setup and maintenance of the account is done to meet the customer's expectations
• For each account implementation project, the Implementation Manager works closely with the assigned Account Management team and various internal business partners to ensure a smooth transition at the end of the project.
• The Implementation Manager may be required to attend Finalist and Kick-off related meetings and facilitate regularly scheduled meetings with the customer, broker, TPA’s, and our internal subject matter experts.
• The Implementation Manager provides consultative solutions and ensures details are understood so that our administrative processes and system(s) are established correctly to include but not limited to plan design details that affect billing, eligibility, data exchange, medical underwriting, record keeping, claims, contracts, financial reporting.
• Develops, communicates, maintains and manages the detailed project plan, timeline for account implementation projects and ensures deadlines, milestones and success criteria are met or exceeded through timely coordination and communication of the details necessary to complete an account implementation project by the agreed upon effective date.
• Identifies and manages timely and effective resolution of any issues that surface during the handling of all assigned duties. Tracks and reports implementation activity results in a “real time” fashion via both the customer facing Activity Tracker and the internal Implementation Database. Conducts lessons learned at the end of each account implementation phase for continuous improvement purposes.
• Maintains business awareness of all products (i.e. Life/AD&D, Disability, Absence, Critical Illness, Voluntary Accident, etc.), processes and system capabilities to enable effective communication of service capabilities.
• Assists in the training of new employees within the Implementation Services Unit and Sales & Account Management Client Services unit. Supports the organization through participation in department, operational and strategic initiatives as needed.
  
  

What you’ll need:

• Minimum of 3 years’ experience and knowledge of Group Insurance products
• 1 or more years of client-facing responsibilities demonstrating a strong customer focus
• Demonstrated experience managing multiple priorities and balancing competing priorities
• Ability to consult and collaborate cross-functionally with other departments
• Proactive problem-solving ability with solutions-oriented attitude
• Excellent written and verbal communication skills and capable of interacting with all levels of Prudential associates.
• Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner
• Ability to work independently and make decisions while considering client requirements and focusing on efficiency and cost effectiveness
• Proficiency in MS Office (Excel, Word, Power Point, Project)
• Superior oral and written communication skills with proven public speaking and presentation
• Ability to translate daily activity into the long-term impact on Group Insurance’s Critical Priorities
• Technical expertise around employer/TPA payroll processing routines
• Professional Project Management designation
  
  

It’d be a plus if you have:

• College degree
  
  

Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

At Prudential, you can:

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services including 1:1 Career advice, on demand resources and networking to propel your career forward.

We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
• Retirement plans:
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
  
  

To find out more about our Total Reward package, see our Total Rewards Brochure. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $77,200.00 to $114,800.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:

If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

Salary : $77,200 - $114,800