Operations Coordinator-FAWN (Part-Time)

PHMC is proud to be a leader in public health. PHMC requires that all employees are fully COVID-19 vaccinated by the first day of employment. We will offer the Covid-19 vaccination at no cost, via our Health Centers.

Job Overview:

The part time operations coordinator for the Food And Wellness Network at Turning Points for Children handles purchasing and storage of food and supplies; requests for service; greeting clients during program hours, collection of intake information; data management; production of packages for families; generating required reports; and providing additional support and data on an as needed basis. They act as the on site task manager for all volunteers while at the pantry. This is a part time role, coordinating on-site operations at one of FAWN’s pantry locations at either the Rising Sun Health Center or Tilden Middle School. Reports to the FAWN Program Director.

Responsibilities:

Food Distribution

• Manages on site operations for one FAWN pantry and liaises with site contacts when relevant.
• Orders food weekly, accepts deliveries and assists with restocking of supplies including the breakdown of large volume purchases.
• Coordinates the packing of bags for other Turning Points programs and partners.
• Assists with calls to FAWN inquiring about the program; collecting intake data including name, number of family members, need, etc.; determines eligibility; schedules pantry appointments.
• Greets clients during distribution hours and ensures that all clients have completed intake prior to receiving pantry resources, if relevant.
• Collects and records data for FAWN (food purchased; donations received; households served; food distributed, etc.).
• Participates in arranging deliveries of in-kind donations to FAWN, sorting donations, and arranges for distribution of donations to FAWN clients as appropriate.
• Coordinates logistics for pop-up pantries when relevant.

Volunteers

• Supports recruitment of a volunteer base to support pantry operations including unloading and storing food donations, stocking pantry shelves, and staffing the pantry during open hours.
• Monitors, coordinates and manages volunteers at FAWN pantry including facilitating meetings and trainings.
• Orients new volunteers to all TPFC and FAWN pantry policies, procedures and expectations.

Program Support

• Supports health and wellness education for the pantry population, including facilitating or inviting partner organizations to facilitate workshops.
• Supports partnerships with institutions, organizations, and programs that can provide resources and tools to FAWN clients based on their needs.
• Develops social media content and communication material for FAWN.

Administrative

• Attends mandatory training programs provided by Philabundance.
• Reports any problems / risk management issues to FAWN Program Director.
• Participates in staff meetings, team meetings, and supervisory meetings as scheduled.
• Participates in Quality Improvement process and training activities.
• Maintains coherence with Turning Points for Children’s vision, mission, and goals.
• Maintains the highest ethical standards in organizational operations and individual professional conduct.
• Performs other duties and projects as assigned by supervisor or executive management.

Skills:

• Ability to assist both English and Spanish speaking consumers. Bilingual preferred.
• Good organizational and interpersonal skills.
• Comfortable working in a fast paced environment.
• Good organizational and problem-solving skills.
• Comfortable with conflict management and having difficult conversations.
• Maintains professionalism by establishing relationships that are ethical, client-oriented, and not self-interested.
• Skills in typing, basic computer operations, Microsoft, PowerPoint, Excel, etc.
• Comfortable working with numbers.
• Comfortable working in a fast paced environment.
• Completes paperwork and other responsibilities in a timely and accurate manner, maintains organized work environment.
• Ability to improve processes and systems while facilitating input and suggestions from others; finds the best approach to get the work done.
• Culturally sensitive to the needs and diversities of multi-cultural communities.
• Able to meet the physical requirements of the position (managing food loading, storage and preparing food bags).

Experience:

Minimum 1 year experience with volunteering, hunger relief, food services or social services.

Physical Requirements / Working Conditions / Exposures:

• Position requires frequent:
• Standing / Walking
• Lifting / Carrying
• Pushing / Pulling
• Bending / Stooping
• Using arm, leg and back muscles for extended periods
• Unloading vehicles

Education Requirement:

Bachelor’s degree recommended; high school degree/GED required.

Salary:

Grade 14. Part time – 16-24 per week.

Equal Employment Opportunity:

Education

• High School or better

• Bachelors or better

Skills

• Microsoft Office Suite
• Effective Communication
• Organized
• Customer Service

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well