Client Manager

Job Description

Spark Foundry are on the lookout for a talented Client Manager to join us in Sydney. We are one of the fastest growing agencies in Australia and the world.

OUR VISION

At Spark Foundry, our vision is to Fuel Famously Effective Ideas. Famous and Effective. Not one or the other, both. The thrill of the idea made better still by the pride of watching it work. A magnetic combination. Attracting clients that become advocates and talent, driven to deliver. Award winning and business changing.

That is 100% what we aim for. But, a vision cannot be realised without the right ingredients:

• Allsorts–We believe it takes Allsorts to get magical work. Diverse thinkers and diverse thinking. In what we do and who we are.
• Art and Evidence– Great ideas are only great ideas if they work. We believe it takes both Art and Evidence to thrive in the industry today. It’s one thing to dream it but another to prove it and it’s only great if you can do both,
• Royalty Makes Loyalty–There is a return on treating clients and partners like royalty. Nurturing clients’ business, listening to their needs and delivering excellence at every step allows us to build lasting and rewarding relationships.
• Good Humans- Decency in everything we do. Be a Good Human, Always. No matter who you are or who you think you are.

WHAT DOES LIFE AT SPARK LOOK LIKE?

We offer progressive flexible working options to everyone at all levels – it’s not a policy, it’s behaviour led and reinforced through our values. Mental health and wellbeing are something we take seriously– it’s championed by our own people internally and is a regular conversation. We have a lot of fun – even in this virtual world, we are constantly looking at reinventing how we connect with each other.

WHAT BENEFITS DOES SPARK OFFER?

Spark Foundry is part of the Publicis Groupe family, one of the world’s most progressive and dynamic modern communications businesses; and you’ll enjoy all the perks that come with our network offering:

• Enjoy a comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing through a range of initiatives including Yoga, Meditation, PT, a free subscription to the Calm app and education sessions that cover things like financial wellness, health & nutrition and so much more!
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes
• Our Publicis Liberté flexible working approach and an industry leading parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year
• A culture of open feedback and support to reach your goals through our My Performance Conversation program
• Day off for your birthday, Last Friday of the month is a ½ day, Wellness leave
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for advancement and collaboration with our global network
• Confidential 24-hour support via our Employee Assistance Programme

ROLE PURPOSE

The purpose of the Client Manager role is to create media strategy and implementation recommendations across all media for their clients, and oversee the delivery of all campaigns. This role requires skills in creativity, media planning, media marketplace, and market dynamics. They must ensure attention to detail in all facets of their team’s work and take responsibility for any errors that occur. The Client Manager is also responsible for managing at least two direct reports, a Coordinator and Planning Executive within the client team; and supporting the senior client leads in managing the client relationship through regular communication, presentations, WIPs, and financial process.

This is an opportunity to partner with a pair of dynamic clients who are recognised as leading brands within their respective categories, including insurance and infrastructure/telecommunications. These clients have an excellent working relationship with the team, and provide big budgets as well as a platform for testing, learning, and innovation. The Client Manager will be offered plenty of scope to challenge their creative, strategic, and analytical thinking – advancing one’s skills in bounds!

KEY RESPONSIBILITES 

• Pro-actively manage the development of media initiatives which satisfy client objectives within the given timeframes.
• Use of planning tools to pull insights and competitive as required across digital and offline channels, with a particular focus on Screens
• Ensure channel champions within the team are accurately setting up campaigns, and that best practice and compliance procedures are adhered to. Coordinate all specialist teams from offline to digital investment, analytics, connections planning and strategy
• Diligently perform regular reconciliations on campaign plan media spends with Activations and Digital teams
• Drive reporting with the team and draw insight that can have impact on our media and business objectives; share creative learnings/optimisations
• Own the finance deliverables for this patch
• Manage day to day tasks and workloads of the Coordinator and Planning Executive
• Support the Directors in helping clients achieve their business objectives, even if they’re not directly related to a current brief. For e.g. setting up a schedule of training modules on different media innovations, or collation of regular updates / state-of-play reports on current media channels

YOUR SKILLS AND EXPERIENCE

• Minimum 3 years' experience in the media industry
• Expert across the following Office platforms: Word, PowerPoint, and Excel
• Experience in planning Screens (TV, digital OOH, VOD, display, mobile etc.)
• Proven capability to juggle multiple campaigns and drive key milestones forward e.g., create and execute timelines, manage client communication of campaign status
• Ability to drive innovation and development in this space – through test and learn and working closely with analytics teams to drive greater insight to the business
• Experience in managing finance

OTHER BEHAVIOURS WE LOOK FOR 

• Passionate about the media and advertising industry with an interest in new technology and innovation
• Confident and engaging interpersonal, presentation and communication skills, able to guide and influence key stakeholders.
• Ability to work collaboratively with other parties and delegate tasks across junior members of team
• Ability to keep themselves and their team accountable for their outputs
• Able to think creatively, laterally, and conceptually.
• Develop professional relationships with client and media partners, understanding the information sharing boundaries
• Attention to detail that is second to none

Spark Foundry, as a part of Publicis Groupe, believes that our people are our greatest asset. Our people are chosen for their skill sets, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all qualified individuals and will provide appropriate assistance for candidates who may need other considerations or adjustments throughout the recruitment process upon request.