Director, UX

Company Description

Digitas Health is the agency of now: the first global connected-health agency, bringing urgency to the abundant opportunity contained in today’s fluid and complex healthcare environment. Digitas Health brings together people who are driven to do great things with healthcare brands, who are frustrated by the status quo, and who are seeking new and better ways to engage with their customers. The agency’s contemporary and bold approach provides a practical path to transformative life-changing work and proven business growth.

Job Description

We’re searching for a Director of User Experience to lead user experience design as part of a cross-functional Agile team of agency and client members. This individual will help ensure that all work is grounded in deep understanding of user needs and collaborate with other team members to design and develop experiences including websites, online advertising, and digital marketing. The Director of UX will advocate for the user and help inform user research, analysis, planning, and design.

This individual should be an open-minded and collaborative team leader, looking to explore new ways of working and guiding the team in a fast-paced environment. We’re looking for a proven leader that is passionate about great user experiences and ready to collaborate with creative directors, copywriters, designers, and other key team members to produce industry-leading work.

Responsibilities:

• Form a clear and insightful understanding of our clients’ business, their needs, and the creative opportunities and challenges that exist in their categories
• Oversee and create user journeys, scenarios, personas, etc.
• Facilitate brainstorming sessions
• Develop information architecture deliverables (site maps, taxonomies, flow diagrams)
• High level sketching, concepting and storyboarding
• Design wireframes, make mockups, create low and high-fidelity prototypes for websites, apps, social media, and more
• Work closely with other agile team members (copy, design, development, etc.)
• Mentor and manage the career development of junior team members
• Inform project scoping and UX team allocations

Qualifications

Skills:

• Expert knowledge of user-centered design principles and research methods
• Great communication skills – able to present work and findings to internal stakeholders, clients, and vendors
• Perpetually driven to sharpen and broaden skills, aiming always for greatness
• Ability and passion to solve problems collaboratively with a small team, but also able to execute independently and make strong recommendations
• Ability to recognize strong ideas and see them through to completion
• Ability to sell ideas to other members of the creative team and to clients
• In-depth knowledge of pharmaceutical/healthcare marketing
• Ability to thrive under pressure in a fast-paced environment
• Ability to meet deadlines for multiple projects simultaneously
• Discerning attention to detail with excellent critical thinking, logic and analytical skills 
• Balances and appreciates both the qualitative and quantitative sides of user experience
• Ability to see other points of view and diplomatically hash out the pros and cons of any particular approach

Requirements:

• Four year degree
• 6 or more years as a practicing UX professional
• Portfolio of high quality UX deliverables (presentations, site maps, wireframes, etc.)
• Expertise in using software such as Sketch or other tools to create site maps, wireframes, user flows, and prototypes

 Desired:

• Experience working in Agile
• Some agency experience desired
• Pharmaceutical and Healthcare industry experience a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.