What are the responsibilities and job description for the IT Support Specialist position at Publishing Concepts?
IT Support Specialist
We are looking from someone that has the following skills:
- 1+ yrs of Help Desk Experience
- Windows Systems
- Networking
- MS Office Products
- Active Directory/LDAP
- Exchange Server
- Problem Solver
The IT Support Specialist will provide technical support, advice, and assistance to associates and clients with technical, hardware, and software system problems. They will be expected to deal directly with end users and must effectively communicate answers in a way they can understand.
About Us: Our history dates back nearly a century, PCI (Publishing Concepts) is in the Big Data space, publishing and marketing member and alumni directories for universities, high schools and service organizations. Clients include Harvard, Princeton, Texas A&M, SMU, Peace Corps, Eagle Scouts, Shriners, Air Force Association, and American Legion. At PCI, we are culture enthusiasts!
Our Culture is Based on Exceptional Company Values
- Pursue EXCELLENCE (Purposefully!)
- Unlock HUMAN POTENTIAL
- Act with INTEGRITY
- Innovate a CULTURE of Relationship and Fun
- Lead with a SERVANT'S HEART
Top 100 Best Places to Work in Texas
Voted #1 Best Places to work in Arkansas
Voted #2 Best Places to work in Virginia
Our Best Candidates:
- MUST have 1+ years’ experience in a help desk / tier -1 support position
- MUST have a high school degree. Bachelor's in Business, Computer Science, Information Systems or Engineering degree is preferred.
- MUST have proficiency with all Microsoft Office tools, Windows systems, Networking, Active Directory/LDAP
- MUST enjoy solving problems and are proactive!
Responsibilities:
- Track and update all instances of support by creating IT tickets using ticket-tracking software Ability to diagnose basic IT and computer systems issues; hardware, software, networking, server, VPN and operator problems
- Knowledge and ability to administer and maintain client servers in a production environment
- Responsible for meeting Client Service (SLA) goals for our service ticket processing
- Good working knowledge of the Microsoft Business Technologies including: Windows Server (all versions), Active Directory, Exchange Server, Internet Information Services (IIS)
- Experience with LAN/WAN/VPN networks and network equipment (Cisco)
- Intermediate to Advanced experience with the Microsoft Office suite
- Service ticket processing, troubleshooting & research business application, PC, server and network hardware errors
- Possess working knowledge of common information technologies and systems
- Manage multiple projects simultaneously while maintaining high customer service standards
- Communicating complex concepts to a general audience
- Troubleshooting common IT problems
- Seeing the client’s technical issues to resolution in a professional and time efficient manner.
- Intermediate desktop/PC troubleshooting skills
Essential Skills:
- Expertise with Microsoft Products
- Active Directory / Group Policy
- Office / Office 365
- Exchange Server management
- Basic skills in networking
- Able to design build and implement server hardware
- Understanding of Virtualization (VMWare)
- Proficient in DNS, DHCP and other core networking protocols
- Proficient in Email transport and Filtering technologies
- Must be able to sit for long periods of time and lift up to 50 pounds.
Our Benefits:
- Medical, dental, vision, tuition reimbursement, life insurance, PTO, Wellness and 401k
- Professional and leadership training in a supportive environment
- Work-life balance
- Career Advancement
Learn more about PCI: http://notthebigcompany.com/
PCI is firmly committed to the principle of equal employment opportunity. PCI offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military and or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy. Candidates must pass pre-employment background check and drug screens.
***We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.***