Location

US-NC-Blowing Rock

Department

Guest Services

Position Type

Regular Full Time

# of Openings

2

Requisition ID

2023-35451

Address

8412 Valley Blvd

Postal Code

28605

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

JOB OVERVIEW: 

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.   

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DUTIES AND RESPONSIBILITIES: 

• Welcome guests in a friendly, prompt and professional manner.   
• Register guests, issue room keys, provide information on hotel services and room location.       

Answer phones in a prompt and courteous manner. 

• Up-sell rooms where possible to maximize hotel revenue.    
• Accurately process all cash and credit card transactions in accordance with established  procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. 
• Issue, control and release guest safe-deposit boxes. 
• Communicate any outstanding guest requests or issues to management that may require  

additional monitoring or follow-up. 

• Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order to ensure total guest satisfaction.   

• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.  

• Promote team work and quality service through daily communications and coordination with  other departments.   

• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. 

QUALIFICATIONS AND REQUIREMENTS: 

High School diploma or equivalent, plus one year front desk/guest service experience.  Some college preferred.  Must speak fluent English.  Other languages preferred. 

This job requires ability to perform the following: 

• Frequently standing up behind the desk and front office areas 
• Carrying or lifting items weighing up to 50 pounds 
• Handling objects, products and computer equipment 
• Use a keyboard to operate various property management and reservations systems, etc. 

Other: 

• Communication skills are utilized a significant amount of time when interacting with guests and employees. 
• Reading and writing abilities are utilized often.  
• Basic math skills are used frequently.  
• Problem solving, reasoning, motivating and training abilities are often used. 
• May be required to work nights, weekends, and/or holidays. 

Work Area:  Front Office 

The statements in this job description are intended to represent the key duties and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.   This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.  

Must be available to work Weekends and Holidays.