Teller

Description

TITLE: Retail Teller – Quad City Bank & Trust  

REPORTS TO: Assistant Branch Manager  

DEPARTMENT: Retail  

LOCATION: Bettendorf Location, Iowa

JOB SUMMARY:

Tellers are the face of Quad Cities Bank & Trust and are the first impression customers have of our institution. The Teller’s primary responsibility is to provide an exceptional customer experience through friendly, accurate, and efficient transactions. Tellers will handle basic transactions such as deposits, withdrawals, cashing checks, and account inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Put Customers First in everything you do. From greeting them upon arrival to thanking them for being a loyal QCBT customer, they are the reason we love what we do. 
• Collaboration is key! Tellers have the unique opportunity to interact with all QCBT’s internal departments and should always conduct themselves in a professional manner.
• Come to work and express yourself with a polished, professional, and elevated appearance. 
• Create an inclusive environment that team members are proud to be a part of. 
• Identify opportunities to enhance customer experience through genuinely offering products or services that would better the customer’s relationship with QCBT. Also, referring interested customers to appropriate departments or persons.
• Become a subject matter expert on all products and services we can offer customers. Be comfortable speaking to these items.
• Be accountable for your own Teller drawer and balance multiple times throughout the day. 
• Balancing includes counting all denominations of both cash and coin to ensure all cash transactions are 100% accurate as well as adhering to drawer cash limits.
• Maintain a balancing record of no more than 2 cash discrepancies per month totaling $25 cumulatively. 
• Ensure transaction tickets are filled out and processed correctly resulting in 2 or fewer errors per month.
• Could be asked to count and balance vault and ATM accounts accurately.
• Own your development by not only completing assigned eLearning courses but also self-develop by utilizing downtime to read procedures or job shadow. 
• Utilize extreme confidentiality when handling sensitive information such as personal information, account numbers, and balances.
• Adhere to regulations for Bank compliance, policy and procedures, state and federal regulations.
• Follow Bank policies/procedures as outlined in the Teller Manual, when processing all types of transactions.
• QCBT is passionate about investing in our community! Participation in community involvement is encouraged and we love hearing what volunteer opportunities are meaningful to you. This involvement can include but is not limited to professional, civic and community groups.
• Comply with both the letter of the law and the spirit of the law regarding the Bank Secrecy Act.
• Other duties as required. 

TRAINING:

• Initial training will be 3 weeks and will include a mix of job shadowing, hands-on application, and eLearning courses. Weeks 1 & 2 will be completed at a training branch and Week 3 will be at the Teller’s home branch.

WORKING CONDITIONS:

• Work regular business hours, or as necessary, to ensure customer service standards are met.
• Regular business hours: Mon-Thurs 7:45-5:15, Fri 7:45-5:30, Sat 8:45-12:15
• Work is normally performed in a climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gas is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in the normal performance of job duties.
• Position requires sitting, standing, and moving for brief periods of time, but most duties are performed from a standing position. 
• Work may include occasional pushing, pulling, removing, or carrying objects weighing up to 50 pounds, such as cash and coin.
• Perform special projects as identified by Supervisors. 

KNOWLEDGE, SKILLS, & ABILITIES:

• Ability to operate a computer proficiently and learn the Bank’s internal computer software programs. 
• Excellent interpersonal, verbal, and written communication skills.
• General knowledge of checking, savings, certificates of deposit, loans, official checks, money orders, safe deposit box procedures, and savings bonds. 
• Capable of exercising discretion, applying common sense, and using independent judgment.
• Knowledge of organizational, time management, decision-making, self-motivating, and problem-solving skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to manage and maintain confidential information.
• Ability to remain calm and follow bank security procedures, in the event that the branch experiences a breach in security. 
• Ability to manage multiple tasks simultaneously and be detail oriented in a fast-paced environment.
• Ability to operate other equipment necessary to perform the job of Teller.
• Ability to identify currency, perceive distance, and inspect documents.
• Ability to attend training sessions.
• Ability to be available for work on a daily basis and extended hours, as necessary.
• Ability to travel occasionally to other Bank branches and workshop locations.
• Ability to comply with all requirements of the Bank Secrecy Act that are applicable to this position, as well as, with the Bank’s BSA Policy/Program and procedures. Employee will also participate in BSA training at least annually.
• Committed to fostering and preserving a culture of diversity, equity and inclusion.

QUALIFICATIONS:

Education: High school diploma or equivalent required.

Experience: A minimum of one-year previous teller, cash handling and/or customer service experience preferred, or equivalent education and experience.

Pay Grade/FLSA Status: 3; Non-exempt 

CC: 920

Salary : $25