ITM Teller- Bi-Lingual

The ITM Teller is responsible for increasing Queensborough Customer Loyalty by ensuring consistent, positive, and valuable customer Interactive Teller Machine experiences.  Under general supervision, but conforming to established policies and procedures, employee remotely operates an Interactive Teller Machine and provides prompt, efficient, accurate transactions and STAR quality customer service. Employee is responsible for balancing each day’s transactions. May also work as a branch teller and be required to operate a teller window and provide prompt, efficient, accurate branch transactions and STAR quality customer service. When working in a branch, employee is responsible for balancing each day’s transactions and verifying cash totals.

Job Responsibilities:

• Provide support to Spanish Speaking Customers 

• Represents the Bank in a courteous and professional manner

• Accepts ITM and branch deposits and cashes checks to customers’ accounts

• Accepts ITM and branch loan payments and safe deposit box rent payments

• Processes night deposit bags

• Sells cashier’s checks and money orders

• Redeems U.S. Savings Bonds

• Cross-sells the Bank’s services and products

• Answers customer inquiries and gives balances

• Balances transactions at end of day

• Adheres to the policies and procedures of the Bank and complies with all banking laws, rules and regulations

• May be cross trained as floating teller

• Performs other duties as assigned

• Research and verify account information

• Answer questions and solves problems for customers 

Qualification Requirements:

• Fluent in Spanish

• High school diploma or equivalent

• A minimum of six months cash handling & customer service experience

• Previous Teller experience strongly preferred

• Excellent interpersonal, verbal and written communication skills

• Ability to operate on-line teller terminal required

• Successful completion of Teller training and other required compliance training

• Professional demeanor and presentation

• Proficient in Microsoft Office Suite preferred