What are the responsibilities and job description for the Reconciliation Manager position at QServices?
MetroNet has an immediate opening for an energetic; customer focused Reconciliation Manager!
At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of the Best Places to Work in 2020 by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.
We’re looking for tech-savvy, innovative thinkers to join our team and help us create what’s next!
What is in it for you?
- Competitive total compensation package
- 80% of Medical premiums paid for by company
- Company paid Disability and Life insurance
- 401(k) company match and 100% vested on day 1
- Discounted MetroNet service in our serviceable area
- Locally owned, friendly, fun atmosphere
Job Summary:
Responsible for the supervision of a team that maintains the record keeping of MetroNet’s FTTH network in a Geographic Information System (GIS) database. The responsibility of the team includes, but is not limited to, analysis of projects, corrections to fiber network designs, reconciling projects, generating reports, and consolidating information from various sources to determine suitability of a given area for construction. The project work this position oversees is focused on all markets: completed, current, and future builds.
What you will be doing:
- Supervise a team of 5-10 associates
- Perform reviews, approve timecards
- Maintain department and individual metrics
- Manage workload, assign tasks, manage to deadlines
- Contribute individually to the output of the team
What your team will be doing:
- Precise address verification.
- Maintain up to date records for the company’s address database.
- Reconcile pass counts for projects before, during, and after construction.
- Review detailed network designs for quality assurance.
- Update GIS database with information from reconciliation analyses.
What You Need For This Position:
- Bachelor degree or higher in a technical field, management field, or equivalent experience
- Proficiency with Microsoft Word and Excel
- Ability to manage a team, drive to meet deadlines
- Attention to detail
- Ability to keep commitments to team members, field personnel, and other departments
If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!
MetroNet is an EQUAL OPPORTUNITY EMPLOYER
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