What are the responsibilities and job description for the Store Manager position at QSR?
This template is meant to be used as a great starting point for brands that we don't have a templated account for.
Please use their 'about' info found on the company website to get a great generic company intro.Overview:
The Store Manager is responsible for leading and directing Jeremiah’s People, Operations and Financials of their location. This includes hiring & development of their team, guest satisfaction, serving quality products, delivering 5-Star Service, the financial performance of the business, store marketing initiatives, maintaining safety and cleanliness standards, inventory, food cost and labor controls, and providing a positive, upbeat work environment and culture.
o Provide leadership and development for all Squad Members.
o Ensure store staffing levels are being met and maintained based on seasonality and business needs.
o Foster a healthy and collaborative team environment.
o Conduct daily Pre-Shift Huddles
o Hold regular team meetings with store Squads.
o Coach and counsel Team Members and prepare disciplinary action as required following the Progressive Discipline Policy.
o Complete and conduct Team Member performance evaluations.
o Foster growth by providing leadership, guidance, and clear direction in areas of People, Operations and Financials.
o Lead the daily operations to ensure all aspects of the business meet established performance and profitability goals.
o Identify ways to improve guest service experience.
o Maintain knowledge of the menu, Limited Time Offers, specials, promotional items, catering orders, Rewards Program and other operational knowledge and ensuring the Team Members are knowledgeable in all areas as well.
o Management of financials through daily, weekly, monthly budgets.
o Ensure food and labor costs are managed and controlled; minimize waste, ensure products are prepared according to Brand Standards.
o Maximize profitability through upselling, portion control, monitoring accuracy of charges, cash handling procedures, and community marketing initiatives.
o Identify marketing strategies to increase cover counts and profitability.
o Build strategic partnerships and relationships within the community
o Conduct Local Store Marketing within their community to build brand awareness and sales
Experience and Qualifications
- Minimum of 3 years of general management experience in full-service, casual or quick-service restaurant or retail.
- Food Safety Certification required.
- Experience in event planning, B2B partnerships/sales preferred.
- Proven track record of finding and keeping great talent.
Skills
- Effective communication with individuals at all levels including guests, Team Members, Area Manager, leadership team, vendors and other individuals you may come in contact with.
- Ability to provide guest satisfaction, service excellence and problem resolution.
- Ability to effectively lead, manage and motivate Team Members.
- Ability to direct and drive performance and follow up with corrective action as required.
- Ability to prioritize, organize work assignments, delegate work, focus attention to details.
- Clear thinker, conflict resolution, exercising good judgment in decision making.
- Determine training needs and facilitate as required.
- Financial acumen to prepare schedules, watch labor costs, inventory control, purchasing and ordering, sales reports, budgets, P&L statements, etc.
- Must be proficient in Microsoft Office. (Word, Excel, Power Point)
- Perform job tasks independently with minimal supervision.
Physical Demands
- Ability to move throughout an office space and store (standing, walking, kneeling, bending) for extended periods of time.
- Ability to sit or stand for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Ability to travel via automobile for long periods of time.
Benefits/Perks:
- Bonus up to $1,500 per quarter
- Up to 15 days of Paid Time Off
- 401k
- Medical, Dental, Vision
- Free product
