Clinic Office Manager

Are you someone with strong communication and leadership skills with a knack of developing teams? If so, we would love to speak with you!

QTC is currently seeking a Clinic Office Manager to support our clinic in Traverse City, MI.

Who is QTC?

QTC is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

What part would you play in this role?

As a Clinic Office Manager, you will be responsible for the operations and administration of a QTC medical clinic. The Clinic Office Manager is responsible for ensuring clinic efficiency, which consist of managing budgets; communicating and resolving physician, customer, and claimant inquiries, incidents, and complaints; serving as a liaison with internal and external customers, and ensuring compliance with HIPAA and other privacy regulations.

In this rewarding role, you will:

• Manage day to day operations of assigned clinic(s) to include planning and coordinating work assignments of all clinic staff.
• Be responsible for hiring, performance reviews, setting staff expectations, onboarding new employees and daily approvals of employee timekeeping.
• Coach, mentor and train employees for growth and development opportunities in skill, knowledge and empowerment
• Collaborate with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire claimant and customer experience.
• Be responsible for ongoing on-site provider satisfaction through engagement and retention efforts.
• Train and implement policies, procedures, goals and objectives for assigned staff.
• Ensuring strict confidentiality of all medical records, PHI and PII
• Consistently audit clinic(s) to meet established operational and safety standards (e.g., expired supplies, annual fire inspection, fridge temps, sharps disposal, equipment calibration, etc.)
• Manage clinic(s) budgets to include medical and office supply inventory.
• Assist Regional Managers with provider scheduling.
• Review and analyze clinic metrics to ensure meeting company goals (e.g., weekly, quarterly, annually, etc.).
• Assist in the examination process of patients, measure vital signs, interview patients, record information on patients’ charts, and conduct a variety of diagnostic testing.

You must have:

• Bachelor's Degree in a health care related field w/ 4 years of related experience or Master's Degree w/ 2 years (Additional years of experience may be considered in lieu of degree)
• 2 or more years of experience supervising or leading teams or projects preferably in a clinical or medical practice environment.
• Experience supervising or managing a medical practice.
• Strong leadership skills with the ability to prioritize, delegate, and communicate effectively.
• An understanding of medical terminology
• The ability to learn and understand new proprietary software applications.
• Clinic operations experience a plus
• CPR/BLS certification required.
• One of the following: Medical Assistant, RN, LVN, LPN Diploma or EMT Certification or experience as a Military Medic or Hospital Corpsman.

Typical Day:

• Initial Training is for 3 weeks
• Position is located ONSITE at our Traverse City, MI clinic (address: 431 Munson Ave Ste A, Traverse City, MI 49686).
• Monday – Friday 7am – 6pm (weekends as needed)

Pay and Benefits:

Pay Range: $61,000.00 - $68,700.00 annually plus annual bonus eligibility 

The QTC Management pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Commitment to Diversity: 

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and  protected veteran status.