Ops Support Analyst

Are you someone who has a knack for details and a passion for helping others? If so, we would love to speak with you!

QTC is seeking qualified candidates for Operations Support Analyst opportunities on our Veteran Affairs Operations team. You will serve as the face of the organization through direct interactions with military service members, delivering exceptional customer service at all touch points.

Who is QTC Management Inc.?

QTC is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

What part would you play in this role?

As an Operations Support Analyst, you will serve as the primary point of contact for internal and external clients, interfacing with physicians and healthcare extenders providing case-specific feedback. Ensures the timeliness and quality of medical reports by analyzing trends and data addressing inconsistencies and taking action in a timely manner.

In this rewarding role, you will also:

• Serve as the primary point of contact for internal and external clients and providers for problem resolution
• Interface with physicians and healthcare extenders and provide case-specific feedback
• Ensure the timeliness and quality of medical reports by analyzing trends and ensuring contractual obligations are met or exceeded
• Responsible for determining and validating inconsistencies within referrals and taking action to address in a timely manner
• Provide ongoing cases specific physician training based on trend and data analysis
• Manages the assignment of caseload and/or follow-up action items to appropriate staff
• Provide quality assurance for general medical and specialty examination reports as needed

• Investigate client inquiries for case clarifications as needed
• Train, coach and develop employees as necessary
• Perform other duties and responsibilities as assigned

You must have:

• BA/BS degree from an accredited college in a related discipline, or equivalent experience/combined education
• 2 to 4 years of recent experience as a Medical QA Specialist or related field (e.g., project management, operations, analytics, etc.)
• Medical background and experience reviewing medical reports

Preferred to have:

• Direct healthcare experience in medical case management quality assurance to include the review of complex multi-focal medical reports for quality, clarity, thoroughness and insightful medical explanation
• Vocational training in specific aspects of job functions and/or demonstrated ability to perform assigned tasks, preferably in a medical related area of study (i.e. LVN, LPN, EMT, MA, Military Medic, etc.).

Typical Day:

• Training will be onsite for 6 to 8 weeks from either 7:30AM to 4:00PM or 8:30AM to 5:00PM CST
• After training, the remote working schedule will be an 8 hour shift from Monday – Friday, 8:00AM – 5:00PM CST
• Training is located ONSITE at our San Antonio, TX office located at 4400 N.W. Loop 410, Ste. 500 San Antonio, TX 78229

Pay and Benefits:

Starting pay: $25.94 – $28.67

The QTC Management pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Commitment to Diversity

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

• This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Experience

• 2 - 4 years: Experience as a Medical QA Specialist or related field (e.g., project management, operations, analytics, etc.)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)