Customer Service Representative

Quadion LLC/ Minnesota Rubber and Plastics, now part of Trelleborg Sealing Solutions, is a world leader in the material compound development, engineering design and manufacturing of custom molded elastomeric and thermoplastic components and assemblies. Our global reputation for producing “the tough parts,” is matched by our commitment to quality, product performance and service support. It is likely you come in contact with our parts in your daily life without even knowing it. From the faucet in your home, transmission in your car or the medical device that may have saved your life, Minnesota Rubber and Plastics provides the critical sealing components to make these products perform the way you expect. We take pride in this everyday.

Summary

We are seeking a Customer Service Representative who is ready to provide exceptional service to our customers. In this role you will identify and help implement critical, workable solutions for our customers. You will be responsible for; coordinating and managing order entry, problem resolution, providing technical product information, and ensuring that our customer’s needs are timely addressed. This position will support both our customer base and our sales team.

Essential Duties and Responsibilities

• Seek to purposefully identify issues, consider alternative solutions, and take corrective action to resolve problems. Provide support/service to the customer as well as communicating status to all parties involved.
• Collaborate with and support team members. Participate in group problem solving and team activities.
• Serve as a liaison between external customers and internal functions to ensure customer satisfaction.
• Proactively communicate to customers and account managers with a sense of urgency and professionalism. Handle all customer inquiries regarding delivery, availability of product, shipping information, expedites, etc.
• Processes Purchase Orders, change orders, lab requests, and quotes for assigned accounts according to established department policies and procedures.
• Addresses and resolves customer inquiries, problems and complaints regarding products, quality, delivery, etc. inclusive of complex and/or escalated customer concerns and inquires.
• Provides support to Business Development Managers per assigned accounts according to departmental policies and procedures. Partners with Business Development Managers to investigate and resolve customer concerns. (i.e. quality and delivery).

You will love it here if...

• You are seeking to work within an innovative, high energy, growing organization.
• You work well with others, promote collaboration and knowledge sharing.
• You are highly self-motivated with the ability to work independently as well as with a team.
• You pay great attention to detail and are well organized.

Qualifications

• College degree preferred
• Two plus years of customer service experience required
• Experience working with technical manufacturing, engineering or B2B is a plus
• Strong detail orientation, including ability to think critically, and adeptly analyze problems
• Ability to prepare professional/accurate correspondence
• Ability to communicate effectively and professionally with customers as well as team members within the organization
• Demonstrated decision making, analytical and problem solving abilities

Benefits

• Medical, dental, and vision benefits
• Healthcare and dependent care FSA and HSA programs
• Team shares/bonus/incentive opportunity
• Paid Time Off
• Reward and recognition programs
• Training and development
• 401(k) retirement savings plan with company match
• Tuition reimbursement
• Life Insurance
• Employee Assistance Program (EAP)