• Three or more years’ experience in management of an independent living, assisted living, or other memory care community or any combination thereof.
• Bachelor’s degree in healthcare, gerontology, business, or related field, preferred.
• RCFE Administrative License preferred. 
• Must have a passion for working with seniors, providing a commitment to the highest degree of quality care.
• Demonstrated team building, supervisory and administrative capabilities.
• Proven history of financial reporting and budget management.
• Sales and Marketing acumen with a track record of maintaining high occupancy.
• Knowledge of Human Resources practices.
• Knowledge of food service preferred.
• Proficient in basic computer skills, including Word and Excel.
• Ability to communicate effectively with residents, families, team members, home office employees, community officials, referral sources and the general public; and represent the community in a professional and positive light.
• Must be able to read, comprehend, write, and speak English to communicate effectively with residents, families, visitors, team members, vendors, and the general public.
• Licensed in good standing, as required by the State Licensing Authority.
• Must be detail oriented and possess strong organizational skills.
• Must have a strong commitment to customer service and desire to exceed customer expectations.
• Must meet all health-related requirements pertaining to state regulatory agencies.
• Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.
• Must maintain current CPR/First Aid credentials.
• Must maintain current Food Handlers credentials.
• Must maintain annual Continuing Education Credits.
• Subject to pre-employment screening including physical, drug and TB testing and criminal background check.

Essential Functions:

Leadership and Professional Conduct

• Is a positive representative of the community and Living Care Lifestyles, and sets a positive example of professional conduct and appearance for employees and management team members?
• Models and promotes Living Care’s standards, philosophy, and mission.
• Seeks ongoing opportunities for education and knowledge, contributing to professional growth.

Financial Management

• Responsible for assisting in the creation and ongoing management of an approved annual budget, and consistently operating the community within the established budgetary guidelines.
• Routinely monitors community financial records.
• Consistently manages expenses including labor, supplies, utilities, and repairs; and adjusts as necessary in keeping with variability in revenue.
• Maximizes revenue through census development, appropriate care charges and resident mix.

• Completion of reports and submitting them in a timely manner to Living Care’s home office.

Operational Management

• Works with the community management team members and Living Care’s home office team members in planning all aspects of community operations, including setting priorities and job assignments.
• Monitors each department, consistently communicating and interpreting policies.
• Responsible for cleanliness and maintenance of the buildings and grounds.
• Minimizes risk to residents, their visitors and team members in the areas of Injury Prevention, Infection Control, and Fire and Disaster Planning, in accordance with local and state agencies and community safety policies and procedures.
• Routinely monitors effectiveness of services being provided to ensure highest quality.
• Maintains current knowledge of OSHA and State Regulations and routinely monitor facility compliance.
• Ensures Community understanding and compliance with all regulations regarding Residents’ Rights.
• Other duties as assigned.

Human Resources Management

• Responsible for recruiting, hiring, supervising, evaluating, and terminating if necessary, all positions of the community management team.
• Ensures that all human resources policies and procedures are upheld by all community team members.
• Monitors team member training programs, ensuring that team member training is completed in a timely manner and team member training records are consistently maintained.
• Creates and maintains an atmosphere of trust and teamwork among all team members, and monitors standards of performance for all positions.
• Minimizes team member turnover rates.

Census Development and Occupancy

• Responsible for managing the community to budgeted occupancy level, with the goal of keeping the community at 100% occupancy.
• In conjunction with the Community Relations Director, monitors market trends and competitors’ strengths and weaknesses and provides competitive analysis to home office management team.
• Ensures that community marketing plan strategically addresses current market trends and issues.
• Creates a culture within the community which emphasizes customer service and relationship development.
• Ensures that all phases of the internal sales process including inquiry calls, tours, and post-tour closing are managed effectively to meet Living Care’s standards
• Routinely networks and maintains positive relationships with key individuals within the local market area including referral sources, industry professionals, state regulators, local government officials, the community at large, families, residents, ombudsmen, and healthcare professionals.

Resident Satisfaction

• Provides leadership in creating and maintaining the highest standards of customer satisfaction in the areas of maintenance, food service, activity programming, housekeeping, resident care, and team member conduct.
• Continuously assesses resident satisfaction by engaging residents and family members in meaningful dialogue and addresses their questions and concerns in a professional and timely manner.

Other

• Attends all required team member meetings and in-service training sessions.
• Upholds Residents’ Rights as defined by state regulations and by Company policy, at all times.
• Supports and upholds all other Company policies, and the service philosophy.
• Reliable and Predictable Attendance.
• Other duties as assigned.