Front Desk Associate

Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience. Your role will involve handling guest inquiries, managing reservations, and assisting with various administrative tasks. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you. Responsibilities: - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries in a timely manner - Provide information about hotel facilities, services, and local attractions - Assist guests with reservations, changes, and cancellations - Handle guest complaints or concerns with professionalism and empathy - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction - Complete administrative tasks such as filing, data entry, and report generation Qualifications: - Previous experience in guest services or front desk operations is preferred - Excellent phone etiquette and strong communication skills - Proficient in using phone systems and computer software - Bilingual/multilingual skills are a plus - Knowledge of hotel management systems is an advantage - Ability to handle difficult situations with patience and professionalism - Strong attention to detail and organizational skills - Ability to work well in a team environment while also being self-motivated At our company, we value our employees' contributions and offer opportunities for growth within the hospitality industry. We provide comprehensive training to ensure your success in this role. Please note that all positions at our company are paid positions. We do not offer unpaid internships. If you are passionate about providing exceptional customer service and enjoy working in a dynamic environment, we encourage you to apply for the position of Front Desk Agent.

Job Types: Full-time, Part-time

Pay: From $12.50 per hour

Expected hours: 16 – 40 per week

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift

Work setting:

• In-person

Application Question(s):

• This position requires weekends. Can you work weekends?

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Relocate:

• Warrensburg, MO 64093: Relocate before starting work (Required)

Work Location: In person