What are the responsibilities and job description for the EXPERIENCED Service Writer/Advisor position at Quality RV Solutions?
Quality RV Solutions is looking for a experienced RV Service Writer to join our team.
We require an experienced and punctual individual for a permanent F/T position and you MUST be HIGHLY detail oriented (level advanced) and have a strong ability to multitask with accuracy.
If you are energetic, organized and you are looking for a career with a well established RV Service & Repair Shop, look no further. Our mission is to change how people experience RV repairs & maintenance. Our goal is to keep RVing adventurers and families on the road where they belong. We offer training and support with an excellent benefits package and competitive wages.
Job role requirements/duties include:
- Greet and communicate with all customers at drop off appointment, through email & via phone about the status of their repairs
- Scheduling customer appointments for pick up
- Create work orders,
- Check in RVs with pictures, key tags, window notations etc
- Create diagnosis technicians work order
- Write estimates based on technician recommendations
- Work directly with Parts Coordinator on all jobs to ensure accuracy
- Communicate weekly with the customer through updates (phone, email, video & text)
- Work directly with Insurance agents on claims
- Work directly with manufacturer and extended warranty companies
- Deliver the unit to the customer and collect payment
- Send out link for Google Reviews
- Follow up calls for relationship building with customers
- Handwritten thank you notes to all of your customers post-pickup
To be successful in this job role you must have:
- Previous related RV experience
- An outgoing personality
- A positive attitude that impacts those around you
- EXCELLENT communication skills
- Thrive in a fast-paced environment
- Problem-solving and analytical skills
- Must be able to self-start & work on your own
- Be HIGHLY detail oriented & administrative, with a strong ability to multitask with organizational and priority-setting skills
- Be a team player
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
License/Certification:
- Driver's License (Preferred)
Ability to Relocate:
- Alvarado, TX 76009: Relocate before starting work (Required)
Work Location: In person