Management Consultant (VO/I)

QSI is seeking a Management Consultant who will provide support to high-level Government staff. The Consultant may be tasked with monitoring and delegating work to personnel or a team, as well as leading special projects. Depending on Government needs, the consultant may be required to be a Subject Matter Expert (SME). The Management Consultant is expected to perform all duties assigned, which may include but are not limited to other tasks.

Duties/Requirements/Qualifications

The incumbent must have experience as a consular officer using visa-related consular systems including IVO, NIV, INK, and the Consular Consolidated Database (CCD). The incumbent must also:

• Effectively and diplomatically interface with all interlocutors;
• Demonstrate excellent customer service, written, and oral communications skills;
• Ability to work independently and/or as a member of the team to effectively interact with personnel at all levels;
• The incumbent must have experience creating, storing, and updating documents with the full suite of Microsoft Office products: Word, PowerPoint, SharePoint, Excel, Teams, and Outlook; and
• The incumbent must have strong organizational skills, accurate and strict attention to detail, be able to visually display information clearly to a broad audience, and have good electronic filing and file retrieval skills.

The Management Consultant provides support to the high-level Government staff and may be assigned to monitor and delegate work to personnel or team and lead special projects. Depending on Government needs may be required to be a Subject Matter Expert (SME). The Management Consultant may perform all duties required including, but not limited to, the following:

• Serve as a key advisor to VO/I management on immigrant visa systems-related issues, including the development of software and programs related to visa adjudications and processing;
• Serve as a liaison between VO and Consular Systems and Technology (CA/CST) by coordinating priorities, monitoring visa systems development, and ensure that system updates and new systems deliver the greatest possible functionality for end-users;
• Coordinate outages, facilitate Ticket Approvals, attend and contribute to Program Increment Planning, track projects, and review and edit Knowledgebase articles;
• Coordinate with VO’s Domestic Operations Division on issues of technical support, including support for the National Visa Center and Kentucky Consular Center;
• Advise CA, VO, and other government agencies;
• Be self-motivated, proposing innovative solutions and projects to achieve VO/I’s desired goals; and
• Assist with other duties as assigned.

Education / Experience Required

• Bachelor’s Degree;
• At least 15 years of consular experience, including experience adjudicating and processing immigrant and nonimmigrant visas;
• Proficiency with software, including: Word, PowerPoint, Excel, Outlook and SharePoint.
• Ability to use Department information technology software that pertains to the work of visa processing;
• At least three (3) years of experience working with consular software applications and systems including the Consular Consolidated Database and the Consular Electronic Application Center;
• At least three (3) years of experience liaising with VO and CST;
• Experience in obtaining proper clearances within VO; and
• Experience working with the interagency on visa and immigration policy.

Job Types: Full-time, Contract

Pay: From $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Education:

• Bachelor's (Required)

Experience:

• Consular software: 3 years (Required)
• Liaising with VO and CST: 3 years (Required)

Security clearance:

• Top Secret (Required)

Ability to Commute:

• Washington, DC 20006 (Required)

Ability to Relocate:

• Washington, DC 20006: Relocate before starting work (Required)

Work Location: Hybrid remote in Washington, DC 20006