What are the responsibilities and job description for the Call Center Representative - No Experience position at QualTek?
Job Summary: This position is responsible to fulfill and dispatch service requests in an accurate, timely, and professional manner
- Input, review, and evaluate trouble and maintenance tickets
- Review all accounts to verify each has been closed out correctly
- Assist customers over multiple lines of business via the appropriate internal systems and process
- Provide real time customer contact when inquiries are received
- Field incoming inquiries from the local office and respond in a timely manner
- Update the appropriate field supervisors and/or managers of any high priority service-related issues or escalations that require immediate attention
- Drive resolution of difficult customer situations; escalate appropriately
- Maintain system data integrity through an accurate work log for all issued tickets
- Ensure appointment times are met and real-time updates are provided
- Other duties as assigned
- To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
Application Question(s):
- Are you able to work Saturdays?
Shift availability:
- Day Shift (Preferred)
Work Location: One location
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