Engagement Manager

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can't imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

The Engagement Manager (EM) is part of our Global Professional Services organization and is a high visibility role that plays a vital part in the growth of XM Discover. As an EM you will be responsible for program delivery across a portfolio of key customers - including collecting business and technical requirements, documenting desired business outcomes, and representing achieved business value to leadership and stakeholder executives. It is the responsibility of the EM to ensure that XM Discover is delivering value to the customer in accordance with the plan established in the Statement of Work (SOW) as well as throughout the ongoing partnership.

What You'll Do:

• Work with clients to define and document stakeholder's business requirements, understand key business challenges, and develop the customer's vision into a value-based solution.
• Create goal-driven program plans and provide direct oversight of assigned account portfolio throughout customer lifecycle. This includes managing staffing, maintaining implementation plans, identifying risks & issues, and setting clear project & timeline expectations with clients.
• Provide polished and timely client communication and responsive follow through on all issues, actions, and escalations.
• Lead collaboration with Professional Services teams such as Business & Technical Consultants in delivery of insights-driven business recommendations. Support and influence cross-functionally among groups such as Product, Sales, Marketing, Security and Engineering
• Build and maintain multi-level client stakeholder relationships to ensure customer health and help to expand within existing accounts as program needs mature from the delivery of our key offerings.
• Contribute to a growing knowledge network of best practices and methodologies that improve the effectiveness of our team and the information available to our clients.

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