Consumables Specialist

We are currently seeking a Consumables Specialist to work in our King of Prussia headquarters. As a Consumables Specialist, you would be responsible for: phone and email contact with customers, technician support and communication, data entry, work order creation/coordination, handling product questions, coordination with internal teams such as Scheduling, Supply Chain, Sales and Account Management. A Consumables Specialist will strive to build and maintain business relationships with clients and internal customers, by providing prompt and accurate service, leading to customer satisfaction and loyalty.

Responsibilities:

• Provide world-class customer service on every customer contact
• Deal directly with customers via phone or through electronic inquiries
• Respond promptly to all customer inquiries and requests and follow each inquiry through to completion
• Monitor accounts and create work orders for installation and service
• Develop knowledge of product to satisfy customer questions
• Handle and resolve customer complaints
• Identify and escalate priority issues
• Handle inbound technician calls and activate accounts
• Review and analyze customer data to determine action needed
• Work with strategic vendors to provide service to customer
• Maintain regular and reliable attendance

Qualifications

• At least two years of previous Customer Care experience
• Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone)
• Extremely organized and detail oriented
• Ability to work in a team and across different departments
• Must be resourceful and thorough in a fast-paced environment
• Must be adaptable, and perceptive to different customer personalities and understand your best approach for each situation.
• Must have a “customer-centric” attitude with an eagerness to provide world-class customer service
• Ability to communicate clearly and professionally, both verbally and in written correspondence
• Strong/Prompt communication skills with customers and internal departments
• Working knowledge of Microsoft Office (Outlook, Excel, Word)

We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.