IT Help Desk Specialist

Duties and Responsibilities:

• The CSD Technician Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is familiar with industry standard desktop operating systems and office automation software suites.
• Serve as the initial point of contact for resolution of desktop/laptop related problems in a 56,000 customer enterprise.
• Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows XP, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
• Document, track, resolve, and report on problems and work orders using Remedy Action Request database system.
• Monitor networks, secure and non-secure; modify user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, provide direct support to USSOCOM customers located throughout the world.
• Monitor network status remotely using several Network Management Systems and create applicable work orders for discrepancy resolution as necessary.
• Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
• Install, maintain, and troubleshoot network, system and application issues.
• Monitor secure and non-secure networks 24X7 and escalate incidents to system administrators, network administrators, computer security administrators and management teams for resolution.

Requirements:

• CompTIA A Certification
• Active DoD Secret clearance.
• Must be able to clearly communicate via phone, portals and instant messaging with end users and technicians.
• Must have experience troubleshooting core services (file, e-mail, print, web, portal and transport).
• Knowledge of workstation hardware and Microsoft Technologies.
• Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems.

Preferred:

• Security or Network is also preferred, but not required
• Associate’s Degree is preferred, but not required
• 2 years of IT Help Desk Technician experience is preferred, but not required

Job Type: Full-time

Pay: $45,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Application Question(s):

• Please provide us a primary email address we can contact you from.

Education:

• Associate (Preferred)

License/Certification:

• CompTIA Security (Required)

Security clearance:

• Secret (Required)

Work Location: In person

Salary : $45,500