Warehouse Manager

Warehouse Manager responsibilities and essential job functions include, but are not limited to the following:

• Manage the receiving, shipping, handling, distribution and storage of all freight, product and supplies that come in and out of warehouse
• Create and drive a development plan strategy for the Fulfillment and Warehouse facility that successfully allows the facility to meet its monthly, quarterly, and yearly goals and initiatives
• Provide business solutions for customers, ensure customer and carrier issues are addressed promptly to generate positive customer satisfaction
• Develop strategy for growing the 3rd party warehouse and fulfillment customer base
• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
• Develop and executive warehouse layout plan and space requirements in order to prevent loss or damage and to achieve full warehouse optimization
• Maintain strict control over inventory levels in order to meet internal and external demand of product monitor operational metrics to ensure the team staying on track
• Supervise a team of warehouse personnel, including delivering clear direction, mentoring, coaching, and developing team members; conducting performance evaluations and correction action as needed
• Effectively present relevant information and solutions to customers, prospective clients and other employees of the organization
• Manage customer accounts and act as point of contact for customer service related needs
• Ensure all production orders are shipped to customers in a timely manner in adherence to delivery schedules
• Communicate all delays or variances in inbound/outbound freight to the appropriate parties
• Analyze problems or issues to determine root cause
• Ensure warehouse security, cleanliness and safety standards are adhered to all company policies, procedures and regulatory requirements

Qualifications, Knowledge, Skills, and Abilities:

• 5 years’ warehouse or distribution experience in 3rd party Warehouse/Fulfillment environment
• 5 years’ experience in a supervisory or management role leading high performance teams
• High School Diploma or GED required
• Bachelor’s Degree in Logistics, Supply Chain Management or related field preferred
• Previous experience working with Warehouse Management Systems (WMS), radio frequency picking systems (RF), bar code systems and electronic data interchange (EDI) required; Deposco and Cargowise a plus
• Strong interpersonal and leaderships skills with the ability to collaborate and work effectively with individuals, strengthening relationships to achieve best possible solutions and drive continuous process improvement
• Strong knowledge of shipping and routing guides for multiple mass retailers including retail labeling (including UCC-128 and GS-128)
• Knowledge of OSHA requirements and other warehouse safety principles and government regulations
• Ability to mentor, motivate and develop a team to effectively meet department, divisional and company goals
• Ability to understand client and business partner needs and challenges and apply creative and logical approach to identify solutions
• Six Sigma, APIC Certification or continuous improvement or lean initiatives experience a plus
• Ability to read, write, and speak English fluently