Training Specialist

Training Specialist is responsible for providing administrative support, customer service along with assisting with delivering of learning and development opportunities to employees and managers for our corporate training department, as well as our internal and external business partners. The ideal candidate will have strong organizational, technical and time management skills with the ability to communicate clearly and deliver presentations to individuals and large groups.

Training Specialist responsibilities and essential job functions include, but are not limited to the following:

• Provide administrative support to the Training Department including but not limited to: positive employee relations, effectively responding to inquiries, and being actively involved in resolving issues and concerns
• Collaborate with managers and leadership to identify and develop new learning opportunities for employees to assist with their growth and enhancement of knowledge and skills 
• Manage and maintain integrity of training and training records within the learning management and HRIS systems
• Scheduling and coordination of classroom and virtual training courses
• Assist with developing onboarding program for new employees
• Coordinate activities for employees including onboarding, new hire orientation, and other learning and development activities
• Prepare learning materials for a variety of learning and development programs
• Adapt training methods and instructional material to meet learner’s varying learning styles
• Investigate training system concerns and solve them in a timely manner
• Maintain accurate training records; generation of training reporting as needed
• Prepares summary assessments for management to assist in identifying learning gaps and inefficiencies in existing processes and programs 
• Provide and promote positive employee relations, effectively respond to employee inquiries, and be actively involved in resolving issues and concerns.
• Other clerical duties as assigned

Qualifications, Knowledge, Skills, and Abilities:

• Bachelor’s degree or equivalent education plus relevant work experience 
• 3 years’ administrative office experience; learning and development environment a plus
• Knowledge and understanding of various teaching methods and approaches a plus
• Ability to effectively communicate verbally and in writing, along with strong presentation and facilitation skills, to include large groups and virtual environments
• Ability to investigate training system concerns and solve them in a timely manner
• Proficient in Microsoft Office Suite including Outlook, Excel, Word, PowerPoint
• Previous experience with learning management platforms including Brainshark a plus
• Ability to effectively prioritize and execute tasks and meet deadlines, while maintaining a positive attitude and providing unmatched customer service in a high-pressure, fast-paced environment
• Ability to work independently and within a team environment; including cross-functional teams
• Excellent organizational and time management skills; including the ability to meet ongoing responsibilities even while shifting priorities as new information or situations arise. 
• Ability to read, write, and speak English fluently