Lighting Control Customer Support Representative

RAB Lighting is growing rapidly and is seeking a Lighting Control Customer Support Representative.  This remote-based position requires a detailed, action-oriented problem-solver to assist our customers throughout the entire lighting purchase cycle, from choosing appropriate products, installation, configuration and troubleshooting. Representatives communicate with customers through phone, email and chat in a fun and fast-paced environment.    

Primary Responsibilities

The Lighting Control Customer Support Representative is a critical part of our mission to be the #1 customer-focused company in the industry.     Specifically, you will be responsible for:

• Handling inbound calls from customers regarding their lighting control system.
• Helping customer’s set-up and make changes to their lighting system.
• Analyzing customer’s electrical drawings and recommending products to suit their lighting needs. 
• Computer data entry of customer information.
• Trouble-shooting lighting issues.
• Providing in-depth information regarding our lighting system to potential customers. 

Skills & Experience

• Experience in lighting control systems.
• Experience in electrical wiring.
• An understanding of electrical circuitry.
• Knowledge of different forms of lighting.
• Ability to read and understand electrical drawings.
• Computer knowledge and typing ability.
• Good communication ability and experience with speaking to customers.
• Sales experience would be beneficial but not imperative.
• Undergraduate degree or electrician training program certification preferred.

Compensation

RAB offers competitive salaries commensurate with experience. Benefits include: insurance (health, dental, vision, disability, life), company match on 401k and Roth IRA plans, parental leave and competitive time off policies. We're serious about finding talented individuals and treating them well.

About RAB

RAB Lighting is committed to creating high-quality, affordable, well-designed and energy-efficient LED lighting and controls that make it easy for distributors to sell, electricians to install and end users to save energy. It's our duty to minimize our environmental impact, create economic opportunity and ensure safe and fair working conditions for all.