Bilingual Training and Onboarding Lead

Training and Onboarding Lead

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for an Onboarding and Training Lead. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.

Role Summary:
The O&T Lead will work closely with operations in providing essential training (new hire, soft skills, refresher training, etc.) to associates (SSP and FTE) in the operation. The responsibility of the position is to facilitate the fulfillment center’s training programs to associates (SSP and FTE) to achieve success in their job and meet our client’s needs.

Responsibilities:

• Maintain accurate records to track training progress and completion.
• Support the fulfillment centers initiatives and associate Orientation and onboarding.
• Provide initial training and role overview to associates.
• Provide continued training to associates.
• Observe associates work and provide feedback.
• Remain up to date on current standard operating procedures and policies.
• Responsible for ensuring the quality and integrity of training in assigned department.
• Track and document concerns/issues with trainees and report to supervisor.
• Work closely with department leads and supervisors, maintaining timely communication.
• Keep the T&O Department supervisor informed of daily training progress.
• Communicate to the trainee expectations around our core values, productivity, and quality.
• Advanced knowledge and ability to effectively perform in multiple functional areas of the fulfillment operation to prepare, process and move merchandise productively, safely, accurately and per established standards, guidelines, and production rates.
• Update and/or maintain all training and tracking material, SOPs, Work Instructions, etc.
• Learn and perform warehouse processes.

* The position description is not all inclusive and you may be required to perform other duties as assigned. *

Qualifications:

• High School Diploma/GED Required
• Must have strong computer literacy and knowledge of computer software (PowerPoint, Word, Excel, etc.)

• Must have professional demeanor and attire.
• Must be able to follow directions.
• Must have impeccable attendance.
• Must be responsible.
• Must be dependable.
• Must act as both a leader and a team player.
• Must act as an example.
• Must be highly proficient and professional regarding communication.
• Must display an optimistic mindset.

• Must have public speaking experience.
• Must be motivated.
• Must possess visual acuity to read labels, RF scanners and to maneuver throughout facility.
• Must be able to understand instructions.
• Must possess capability to walk or stand for extended periods of time.
• Must be able to lift up-to 50 pounds.
• Must be able to push or pull carts of up to 100 pounds.
• Must be able to climb stairs.
• Must be able to bend, stoop, kneel, and grasp products.

Preferred Qualifications:

• Bilingual-Spanish
• Training & Development
• WMOS competency

Travel:

• This position is not remote.
• Travel up to 10%.

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations @radial.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Training & development: 2 years (Preferred)
• Microsoft Powerpoint: 2 years (Preferred)

Language:

• Spanish (Preferred)

Ability to Relocate:

• Allentown, PA 18104: Relocate before starting work (Required)

Work Location: In person