Fulfillment Manager

About Radial
We are Radial, the leader in Omnichannel commerce technologies and operations. We enable our clients to profitably exceed customer expectations by taking on the complexity of their Omnichannel retail business and transforming it into a seamlessly orchestrated customer experience. To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with our clients to execute their orders, payments, fulfillment, or customer care, our clients’ promises become ours. Within our state-of-the-art distribution centers, we encourage associates to enjoy a great environment and place to work. We appreciate all that our associates strive to accomplish and in return, we offer competitive wages, excellent & comprehensive benefits and an opportunity for advancement.

Learn more: http://www.radial.com/about/company#sthash.e8Z9tltu.dpuf

Primary Job Responsibilities:

Radial helps companies of all sizes drive commerce growth –delivering exceptional, engaging shopping experiences online and offline. Radial enables Omnichannel commerce, multichannel retailing and digital marketing for the world’s premier retailers and brands. Radial’s comprehensive Omnichannel strategies and solutions, including commerce technologies, multichannel operations and marketing solutions, help its clients grow faster than the industry and faster than they could on their own. Radial enables retailers and brands to drive consumer engagement experiences across all touch points of the purchase lifecycle—anytime, anywhere and on any device.

Essential Duties and Responsibilities:

• Accountable to client SLA agreements and site-specific quality and fulfillment targets
• Create and manage day to day operational strategy and mechanisms in accordance to the SOP’s, ensuring the campus operates in a safe, quality and productive manner and remains in good overall health
• Actively contribute to the development of direct reports.
• Full work week responsibility of client (including 2nd shift & weekend/donut shifts if applicable)
• Lead Individual Performance Management program for area
• Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy and quality
• Interact with clients on operational topics
• Budget management for value stream.
• Establish a culture of continuous improvement.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.

Primary Qualifications:

• HS Degree or GED Required, College Preferred.
• Minimum of 2 years of progressive Operations experience in a manager role.
• Experience leading up to 200 associates.
• Experience in creating productivity improvement through continuous improvement efforts.
• Execution focused
• Performance oriented
• Ability to be flexible
• Strong communication skills
• Good motivational skills
• Awareness of internal customer requirements
• Ability to collaborate and drive performance
• Analyze data to identify defects and root cause analysis
• Identify process opportunities to create growth.
• Performance oriented
• Ability to be flexible
• Strong verbal and written communication skills.
• Ability establish and or enhance quality control procedures.
• Must demonstrate capacity to learn ALL operational functions.
• Ability to coach, mentor, and motivate direct reports.
• Ability to influence and collaborate with peers and upper management.
• Must be proficient with Microsoft Office with a strong emphasis in Excel.
• Must have intermediate math skills