Spa Manager

Radiance Medspa offers comprehensive medical aesthetics services by a team of highly-trained professionals dedicated to enhancing the way guests look and feel. Our services target the unwanted effects of aging, acne, redness, and other skin conditions to produce beautiful, glowing skin.

We utilize the latest and most advanced nonsurgical options to enhance our guests’ appearance and self-confidence. We also offer clients a wide selection of skincare products to further enhance results.

We are passionate about helping others achieve their goals. This includes supporting your unique ambitions and career path and investing in YOU. We are looking for a team player who is highly motivated, energetic, and hungry for growth who we can cheer on to limitless growth and opportunities.

Job Summary:

The Spa Manager (SM) is an integral role that plans and directs the day-to-day operations of their spa. This person manages and supports consultative sales, develops strategies to improve customer service, drive spa sales, manages stock levels, and increases profitability. They also ensure client needs are met, complaints are resolved, and service is delivered according to the brand standard. The SM coaches team members to optimal performance, recruits additional team members, and resolves issues as needed. As the primary point of communication for the team, this position requires high attention to detail, strong communication, and organization. This position has direct supervision of the on-site clinical and non-clinical teams and reports directly to Radiance Medspa leadership.

Essential Responsibilities:

Leadership

• Responsible for the overall daily management and supervision of employees including but not limited to personnel files, Growth Plan performance reviews and coaching, recruiting and selection, and training.
• Manages individuals in meeting performance objectives, sales, and development goals.
• Builds a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.
• Plans and facilitates clinic daily huddles, team meetings, and events.
• Gatekeeper of culture, creating a cohesive team who demonstrates our purpose and values.
• Contributes to building positive team morale and recognizing accomplishments.
• Exhibit professionalism and behaviors reflective of a leader.
• Conveys organizational changes and company messages in a timely and positive manner.

Financial

• Deliver sales performance and business volume to meet spa financial goals
• Manages the spa financial health and activities including daily deposits, budgeting, and cost of goods control.

Policies

• Communicate, implement, enforce, and comply with all Radiance policies and procedures both individually and at the spa level.

• Maintains confidentiality and HIPAA compliance.

Guest Services

• Fill in for Guest Services (answering phones, scheduling etc.) and Aesthetic Sales Specialist (Visia use, general sales activities, etc.) as needed.
• Resolves all client satisfaction issues, incident reports, or identified concerns; escalates to leadership as necessary.
• Maintains relationships with all current clients.

Inventory

• Responsible for inventory activities including purchasing, merchandising, stocking, and tracking supplies.

Training

• In partnership with the applicable aesthetician and nurse leads, plans and facilitates on-site trainings.

Staffing

• Manages scheduling and coverage of the spa.
• Responsible for ensuring staffing levels remain at the required levels.

Community Engagement

• Serves as brand ambassador, conducting community outreach and engagement with the intent of building partnerships with appropriate local businesses and positive brand awareness.

Miscellaneous

• Manages facility standards and maintenance including exterior and interior upkeep, safety, and cleaning.
• Able to deal with frequent change, delays, or unexpected events.
• Completes other assigned duties as needed.

Requirements/Qualifications:

Education Level:

• Bachelor’s Degree preferred; Successful sales experience may be substituted for academic credential

Experience/Qualifications Necessary:

• A minimum of five (5) years managerial experience; inventory management is preferred
• Proven track record of exceeding annual revenue and profit targets
• Extensive and successful commitment to exceeding customer expectations
• Effective leadership skills including multi-tasking, prioritizing, and goal setting/management
• Employee engagement to ensure staff and operational success
• Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport
• Must maintain a high attention to detail
• Knowledge of modern office procedures and methods including telephone communications, computer systems, and record keeping
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Ability to handle and resolve recurring problems

Radiance Medspa Team Member’s enjoy:

• Position-specific, hands-on training.
• On-site team atmosphere and supportive culture
• Uncapped commission opportunities
• Discounted treatments and products
• Medical, dental and vision benefits after 90 days.
• Retirement savings plan with generous match after one year
• Work-life balance
• Career advancement opportunities
• Radiance Medspa is an EOE