What are the responsibilities and job description for the Quality Analyst position at Radin Consulting, Inc.?
Radin, a transportation planning and design firm, is looking for a full-time Quality Specialist/Analyst (CAP Leader/Coordinator) to be based at Washington Metropolitan Area Transit Authority (WMATA) Headquarters in Downtown Washington, DC. (The position is hybrid, for now, located both at home and at WMATA Headquarters, therefore the candidate must be located in the DC area.) The salary will be based on qualifications and experience. Excellent benefits are included. All candidates will be required to pass a background check and must be fully vaccinated against Covid-19.
Requirements
- Minimum of a Bachelor’s Degree in Business Administration, Engineering, or related field from an accredited University.
- A minimum of 3 years experience performing root cause analysis, problem-solving, process evaluation, and/or program scheduling and coordination, as well as an understanding of the stages of solving issues and implementing actions to prevent a recurrence. ISO 9001:2015 knowledge or experience is a plus.
- Experience coordinating and communicating with multiple stakeholders to resolve concerns, as well as dealing with senior or executive level management.
- Experience working with excel, access, or similar tracking databases and developing reports.
- Experience working with regulatory agencies, including interpretation and communication of regulatory requirements (FRA, FTA, Safety, etc.).
- An understanding of the transit industry and a common language and system elements are a plus.
Responsibilities
- Responsible for tracking open issue logs and coordinating with multiple internal and external people/departments to resolve and close issues.
- Works with other departments in WMATA to track and close out findings from internal and external audits, called CAPs or iCAPAs.
- Be able to coordinate with staff, update logs, analyze data (MS Excel skills are critical), and write reports.
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
COVID-19 considerations:
All candidates must be fully vaccinated and are required to wear a mask for indoor activity.
Education:
- Bachelor's (Required)
Experience:
- root cause analysis, problem-solving, process evaluation: 3 years (Required)
- ISO 9001:2015: 3 years (Preferred)
- working with regulatory agencies: 2 years (Preferred)
Work Location: One location